It was the late ’90s, and I found myself sitting in a room at Carlson Wagonlit Travel, watching my colleague Juliann Wiese work her magic. I had always considered myself a pretty effective trainer, but what Juliann was doing was something entirely different. While I was used to sharing my experiences and teaching others through technical training, Juliann seemed to pull the best out of everyone in the room. She didn’t just tell them what to do—she invited them to share, collaborate, and contribute in a way that was engaging and respectful of their collective knowledge. She created an environment where everyone felt heard, where the group’s wisdom took center stage, and it was a revelation to me.

It was like she held a key I didn’t even know I was searching for. Watching Juliann that day planted a seed in my mind. It showed me a new approach that wasn’t about being the one with all the answers, but about facilitating something greater: a shared exploration of ideas. It wasn’t just about imparting information; it was about fostering connection, creating opportunities for learning to emerge naturally from the group itself. And as someone with a background in psychology, particularly in industrial-organizational psychology, it began to dawn on me that facilitation could be the key to helping organizations truly thrive. I started to understand that the role of a facilitator wasn’t to be a teacher in the traditional sense, but a catalyst for insight and growth.

Over the years, Juliann became a role model for me. I worked alongside her, trying to learn her methods—though at the time, I didn’t even have a word for what I was seeing. I just knew I liked how it made people feel valued and engaged. It was a way of leading that allowed others to shine, and I couldn’t get enough of it. I realized that facilitation was about empowering people, about giving them the space to contribute their best ideas and make meaningful connections. It was more than just leading a session; it was creating an atmosphere where magic could happen.

Curiosity Opened New Doors

After Carlson Wagonlit, I moved into a leadership role at Arizona Public Service. My team was responsible for training call center employees to deal with everything from billing issues to safety concerns. This time, I wasn’t just training—I was leading. And the shift in perspective was profound. I realized that I could no longer know everything my team did. I couldn’t tell them exactly how to do their jobs; I had to help them succeed in a different way. I had to trust their expertise and guide them to find their own solutions, which required an entirely new mindset.

Facilitation became more and more important as I stepped away from technical training and moved into leadership. I wasn’t just teaching skills anymore; I was helping people thrive. I found myself putting more emphasis on community and partnership—not just as words, but as the foundation for everything we did. It was an evolving practice for me, learning how to help others bring their best, and a reminder that sometimes leadership is about stepping back and letting the team step forward. I learned that facilitation could be a powerful tool for leadership, allowing people to feel seen, heard, and capable of achieving great things together.

When I moved on to a role at Choice Hotels, I dove into organizational development. I was also working on my PhD at the time and my work, education and experience combined to support the people in the organization in unqiue ways. My work focused on talent reviews, succession planning, and performance systems—all areas that required an entirely different level of facilitation. I brought in ideas from change management programs I had studied, including Prosci, but I often felt like I was fumbling my way through, LEGOing together pieces of different approaches that seemed to fit. It was a learning journey, and I loved every minute of it. Each new project was an opportunity to experiment, to test different facilitation techniques, and to see what resonated most with people. The more I learned, the more I realized that facilitation wasn’t just a skill—it was an art, and it was one that I was committed to mastering. At the same time I incorporated the skills of professional and executive coaching. I completed my professional coaching credential (PCC) with 500 hours of coaching experience I was certified by the International Coaching Federation (ICF). The impact of learning the skills of coaching had a profound effect on me. Particularly in how I faciliate; the skills of listening and asking powerful questions apply seamlessly to facilitation.

Finding Voltage Control

I heard about Voltage Control through Change Enthusiasm Global (CEG). A colleague of mine noticed a post for a instructional designer role and while that isn’t what I’m focused on, I really saw something in the team and what they were doing really spoke to me.They offer the connection to emotions, which is the missing link for most change management programs.  In a perfect turn of fate, they ended up bring me on as an advisor instead of offering me the ID role. The first order of business was to build out and launch there flagship workshop offering and they had hired Voltage Control to facilitate that process using their Workshop Design methodology. 

I had been through many training programs, learned a lot from watching other facilitators, and even delivered some pretty good sessions myself—but  I knew there was more to it. I was always looking for the science behind the art of facilitation, and watching Erik and Douglas work was a shining example of that. I immediately knew that their training offered real potential. It was a chance to take everything I had learned so far and add a level of depth and rigor that I felt was missing.

As part of CEG’s partnership with Voltage Control, the require their facilitators to complete Voltage Control’s Facilitation Certification. While it was framed to me as a requirement for my role with CEG, it was more than that—it was a chance to learn what made the facilitators at Voltage Control so effective. I wanted to see behind the curtain and understand the techniques they used, the theories they applied, and how they structured these experiences. I wanted to take what I had been LEGOing together and finally make it into something more cohesive. I was eager to learn how to create sessions that were not only effective but also transformative, sessions that people would remember and talk about long after they were over.

The Journey to Certification

The Certification experience was more than I had hoped for. One of the biggest highlights for me was working with Mural. It was my first time using the platform, and it opened up a whole new way of engaging people in virtual sessions. Suddenly, virtual facilitation wasn’t just a necessity; it was an opportunity to bring people together in ways I hadn’t thought possible before. I learned how to leverage visual collaboration tools to make sessions dynamic and interactive, and it completely transformed the way I approached online meetings.

The structure of the program also stood out to me. There was something about having a final portfolio project that really pushed me. It wasn’t just about learning; it was about showing what I had learned, about putting something out into the world that was uniquely mine. For me, that turned into a redesign of my website, using facilitation principles to show the kind of work I do and the kind I aspire to do. It was a powerful exercise in defining my identity as a facilitator, and it made me think deeply about my goals and the impact I wanted to have.

Another highlight was the community. There were so many diverse, talented people in my cohort, and it was inspiring to see how they approached facilitation—their creativity, their unique perspectives, and their willingness to share and learn from one another. It was truly a community of practice. We weren’t just learning from the instructors; we were learning from each other, and that collective learning was incredibly powerful. I formed connections that have lasted well beyond the program, and I continue to be inspired by the work my peers are doing.

Transforming My Work

Since completing the certification, facilitation has become an even bigger part of my work. I use Mural in almost every virtual session I run now—it keeps people engaged and connected, even when we’re not in the same room. I’ve also leaned heavily on the resources we were given during the program. Whenever I need a new activity or an icebreaker, I go back to the books and materials from Voltage Control. It’s like having a toolkit that’s always there when I need it. I feel more prepared, more creative, and more willing to try new things.

More than anything, though, the program gave me confidence. Confidence that I knew what I was doing, that I could create the right environment for people to succeed, and that I had a community behind me. That confidence has transformed the way I approach my work. I’m not just facilitating meetings; I’m creating spaces where people can truly connect and make progress. I’ve seen firsthand how the right facilitation can lead to breakthroughs, to moments of insight that change the direction of a project or even an entire team’s dynamic. It’s incredibly rewarding, and it reminds me why I fell in love with facilitation in the first place.

Looking to the Future

Looking ahead, I want to keep building on what I’ve learned. I’d love to write a book—maybe a few—about leadership and facilitation. I want to share the lessons I’ve learned, the stories of transformation I’ve witnessed, and the power of facilitation to make real change. I’m also passionate about mentoring others who are just starting out, whether they’re looking to become facilitators or just want to make a bigger impact within their organizations. For me, facilitation is about helping teams thrive, and I want to continue doing that, whether it’s through direct work, writing, or community involvement.

If there’s one thing I know for sure, it’s that the work we do as facilitators matters. It helps people communicate better, work more effectively, and ultimately thrive in their environments. I want to keep being a part of that. The more I facilitate, the more I see the potential for facilitation to transform not just meetings, but entire organizations. It’s about building cultures where collaboration is the norm, where people feel empowered to contribute, and where innovation can flourish.

To anyone considering the certification: Don’t freak out about the portfolio. Lean into it. Use it as a chance to grow, to think about who you are as a facilitator, and who you want to be. The process isn’t just about getting certified—it’s about evolving, and figuring out what facilitation means to you. The more you lean in, the more you’ll get out of it. And trust me, it’s worth it.

The post Finding My Own Voice in Facilitation appeared first on Voltage Control.

About a decade ago, I found myself in the middle of a strategy exercise that would become a turning point in my career. I was working at Ophea, a well-known non-profit that focuses on health and wellbeing in Ontario schools, and we were undergoing a major strategy revision. The organization brought in Robin Corey to lead the session—a name that has become integral to my story. Robin’s facilitation style was magnetic. She wasn’t mechanical or rigid. Instead, she brought energy, engagement, and an effortless way of commanding the room. I remember watching her with admiration, thinking, “I don’t know where she learned how to do what she does, but I want to learn it too.”

There was something captivating about how she managed the group, pivoted when needed, and kept everyone authentically engaged. She made facilitation look easy, yet I knew there was a deep skill set underlying her ability to guide us through complex conversations while ensuring all voices were heard. The way she facilitated resonated with me, and I knew I had to find a way to learn these skills. It wasn’t just a desire to facilitate—it felt personal, like a missing piece in how I wanted to show up in the world.

Over the years, I kept reconnecting with Robin, first as she worked with Ophea again, and later when we began co-facilitating sessions ourselves. She became an unofficial mentor, and our partnership evolved into an ongoing collaboration. We would cross paths in various projects, whether she was leading the room or I was, always with a mutual understanding of what it means to facilitate with purpose. It was during this time that I truly started seeing myself as a facilitator—even if I didn’t fully realize it then. Robin’s influence has been pivotal, and she has remained a key figure in my journey, constantly pushing me to grow and think about facilitation in new ways.

A New Curiosity

Robin had planted the seed, and soon enough, I was looking beyond my immediate environment and exploring facilitation more deeply. I had already begun to emulate what I had seen her do—creating a more democratic space for different voices and encouraging participation in a meaningful way. But the more I tried to facilitate, the more I realized that there was an entire world of approaches and techniques I had yet to discover.

One thing that always stood out to me was the power of presence—something Robin embodied effortlessly. It wasn’t just about being in the room; it was about truly engaging with every person there. I remember noticing small things, like how Robin would stay off mute during virtual meetings. It was her way of being present, and I found myself adopting that practice as well. I realized that facilitation wasn’t about controlling a conversation but rather about being there with people, guiding them through whatever emerged. It was about allowing the space for everyone to feel seen and heard and to bring their best selves to the conversation.

The more I facilitated, the more I enjoyed it, and the more I sought opportunities to learn. I began experimenting with liberating structures—different tools and methods that encouraged diverse voices to come forward. There was a sense of discovery each time I tried something new, and I could feel myself growing, both as a facilitator and as a leader. My curiosity eventually led me to Voltage Control, thanks to Robin’s encouragement. She saw in me a desire to go beyond the basics, and Voltage Control offered me an opportunity to take my facilitation skills to a new level.

Choosing Voltage Control

When Robin first mentioned Voltage Control to me, I was a bit skeptical. I wondered if I had the time to truly commit to a certification program—hours of in-class time, readings, and practice. It felt like a big commitment, and I was unsure if I could juggle it all with my current responsibilities. But Robin had never steered me wrong before, and I trusted her judgment. She’s one of the busiest people I know, and if she was making time for this, then it must be worth it.

I was also hesitant because, in the charitable sector, professional development often has to be cheap or free. Voltage Control was the most expensive learning opportunity I had ever considered, even with the scholarship I received. But when I pitched the idea to my executive director, Chris, I framed it as an investment not just in my growth, but in the way we convene and create change at Ophea. Facilitation was already a core part of how we worked, and this was about leveling up.

Chris agreed, and I jumped in. The timing was perfect, as I had several convenings lined up that allowed me to apply my learning immediately. And while I was nervous about joining a group of strangers, I quickly found that the cohort was one of the most supportive spaces I had ever experienced. It was clear from the beginning that this journey was going to be transformative. I felt a profound sense of excitement and purpose that I hadn’t felt in a long time. It wasn’t just about learning new skills; it was about becoming part of a community that valued facilitation as much as I did.

Highlights and Growth

From the very first session, I felt a connection to the Voltage Control approach. Eric’s presence as a facilitator was impactful, and I found myself jotting down notes on even the smallest things—phrases he used and ways he guided the group. One phrase that stuck with me was, “I’m going to move us all to a pause.” It was such a simple, elegant way to redirect energy, and it’s something I use all the time now. It taught me that sometimes, facilitation is about creating moments of reflection and allowing space for the group to catch up with itself.

The cohort itself was another highlight. Some of the relationships I built during that time continue to this day. I loved the way we were partnered up for different exercises—some partners were fantastic, others less so, but that was part of the beauty of the experience. It mirrored real-life facilitation, where you don’t always get to choose who’s in the room. It taught me to adapt, to find value in every interaction, and to stay open to learning. The diversity of thought and experience within the cohort enriched my understanding of facilitation in ways I couldn’t have anticipated.

Skye, who supported Erik during the cohort, also left a strong impression on me. Her facilitation style was distinct from Erik’s, and it was refreshing to see different approaches in action. Skye had a calm, grounding presence that complemented Erik’s dynamic energy. It reinforced the idea that there is no one right way to facilitate—only the way that works best for you and the people you’re guiding. Seeing her in action gave me permission to embrace my own style, to lean into my strengths, and to trust my instincts.

Bringing Facilitation Back to My Work

One of the most immediate impacts of the certification was how I approached our annual board and staff convening. Traditionally, this meeting was highly structured, with a standardized agenda that left little room for creativity. I proposed a different approach: a facilitated experience that focused on connection, reflection, and purpose. To my delight, my colleagues were open to it, and the results were incredible.

I used liberating structures, music, and even a tessellation activity to help participants share their stories and connect on a deeper level. The feedback was overwhelmingly positive—board members called it a “master class in facilitation.” For me, it was proof that the tools and techniques I had learned were not just theoretical; they had the power to transform how people engaged with each other and with the work we were doing. It was amazing to see people who were normally quiet come forward with ideas, and to witness a genuine sense of camaraderie develop throughout the session.

Since then, facilitation has become even more embedded in our culture at Ophea. It’s not just about having meetings; it’s about designing experiences that bring out the best in everyone involved. I’ve seen a shift in how my colleagues think about convening, and it feels like we’re all moving towards a more intentional, meaningful way of working together. People are asking better questions, being more deliberate about who is in the room, and ensuring that every voice is heard. This shift has led to more effective meetings, stronger collaboration, and a deeper sense of connection among our team.

What’s Next for Me

Looking ahead, I see facilitation as an essential part of my career and my identity. I aspire to move into a more senior leadership role, and I know that facilitation will be a critical part of how I lead. It’s about creating spaces where people feel heard, where diverse perspectives are valued, and where we can collectively imagine a better future. I envision a culture where facilitation is not just a skill but a way of leading that empowers everyone to contribute fully.

Facilitation will always be at the core of what I do. It’s not just a skill set—it’s a way of being that allows me to make the kind of impact I want to see in the world. I want to continue to create spaces where real change can happen—where people can connect, dream, and work together towards a shared vision. To anyone considering the Voltage Control certification, my advice is simple: you get out of it what you put into it. Embrace the experience, dive deep, and let it transform the way you engage with others. The journey is incredibly rewarding, and the tools you gain will serve you for a lifetime. It’s not just about professional development—it’s about personal growth and discovering a new way of interacting with the world. Whether you’re looking to enhance your skills, build confidence, or become a catalyst for change, this certification will take you there.

The post A Decade of Discovery appeared first on Voltage Control.

I first encountered facilitation years ago while working at Behavioral Health Works, Inc. in California. Our organization was rapidly growing, expanding into new states, and facing the inevitable challenges that come with scaling. To help us align as a team and address the disconnects between our various locations, our CEO brought in a facilitator. This was the first time I saw facilitation in action, and it left a lasting impression.

The facilitator took the time to interview each of us individually, gathering our thoughts and concerns before we came together as a group. During that interview, he asked probing questions—questions about what was working, what wasn’t, and how we felt about the challenges we faced. It felt personal and allowed us to open up in a way that we might not have if it had been an internal process. When we finally gathered, about 35 of us from different locations, it didn’t feel like just another meeting. Instead, it was a structured, engaging process where we collaboratively defined our problems and brainstormed solutions. The facilitator guided us through the process, writing down our contributions and ensuring that everyone had a voice in the conversation.

What struck me most was how smoothly it all went. We created workgroups around the challenges we identified and, in a short time, accomplished far more than I thought possible. It was impressive how much we accomplished in a short time—and how everyone felt like they had a voice. After that experience, I moved on to other roles, and facilitation faded to the back of my mind. But the memory of the energy in the room and how smoothly things had gone during that session lingered, especially as I found myself in less effective meetings. I started to recognize how powerful facilitation could be in creating productive, engaging discussions that moved organizations forward.

From Bookshelves to Curiosity: My Path to Learning More

Years later, my interest in facilitation resurfaced while I was browsing through business books at a local bookstore. I stumbled upon The Design Thinking Toolbox and Visual Collaboration, two books that piqued my curiosity. Flipping through them, I realized that there were actual techniques and methodologies for leading collaborative efforts, much like the facilitator I had worked with years before. I was particularly drawn to the idea that there were structured ways to get people engaged, contributing, and problem-solving together—just like in that first facilitation experience I had experienced.

At that time, I was also facing new challenges in my role. I had begun managing a remote team, and the lack of physical presence made it difficult to create the same kind of engagement that happens in person. I started exploring IBM’s Design Thinking program, hoping it would give me some of the tools I needed to manage these challenges. However, it quickly became clear that the program was more tailored to product design, which wasn’t exactly what I needed. I wasn’t looking to develop products—I wanted to find ways to engage my teams, especially as I moved into leadership roles and began managing a remote team.

While I found valuable information in those books and courses, I realized that reading alone wouldn’t help me truly internalize these concepts. I’ve always been a more hands-on learner, and for someone like me, who tends to be more quiet and reserved, experiential learning would be far more effective. I needed something more hands-on to really grasp the power of facilitation.

Reviews, Relevance, and Timing

As I dug deeper into facilitation and design thinking, I knew I needed a more immersive learning experience. That’s when I started researching certification programs, looking for one that would help me truly embrace facilitation and apply it in my work. I came across several options, but Voltage Control stood out. The reviews were glowing, and it was clear that people from diverse backgrounds—not just professional facilitators—were benefiting from their programs. The stories of others finding value in the program, regardless of their job title or background, gave me the confidence that it would be a good fit for me too.

One key factor in my decision was the flexible scheduling. The program offered sessions that fit perfectly into my work schedule. Being able to take the course on Fridays allowed me to balance my professional responsibilities while fully immersing myself in the learning. I knew it was the right decision, and I felt confident this was the path that would allow me to build the skills I needed.

Hands-On Learning That Built My Confidence

When I started the Voltage Control certification, I’ll admit I was nervous. I saw people in the program whose job titles were “facilitator,” and I wasn’t sure I fit in. But it didn’t take long for me to realize that facilitation isn’t just a job title—it’s a skill set that anyone can develop and use, no matter their role. This realization was empowering. I quickly learned that facilitation is more about guiding a process and creating space for others than about holding a specific job title.

The experiential learning approach of the program made everything click for me. I wasn’t just learning concepts; I was actively practicing them. One of the exercises that really stood out to me was Troika Consulting. It showed me how simple yet effective facilitation techniques can help solve real problems. I remember thinking, “This isn’t complicated, but it works.” I could immediately see how it applied to my work, especially in situations where I needed to gather input from multiple perspectives.

Another highlight was connecting with people from all over the world. During breakout sessions, I met others who were just like me—new to facilitation but eager to bring these skills into their work. There was a shared energy, a sense that we were all on this learning journey together. Those connections and conversations helped me build confidence and see the wide range of applications for what we were learning.

Transforming Ineffective Meetings Into Energizing Collaborations

Since completing the Voltage Control certification, facilitation has completely transformed how I approach my work. One of the most significant shifts is how I now handle meetings and collaborative sessions. Before, many meetings felt like time wasted—people talking over each other, the loudest voices dominating, and very little getting accomplished. Now, I use facilitation techniques that ensure every voice is heard, leading to more productive, structured conversations.

A recent example was a workshop I facilitated for our organization as we prepared for a major project: tearing down a building and constructing a new 33-story tower. In the past, discussions like these were unproductive, with ideas scattered and no clear direction. This time, I proposed a four-hour workshop where we broke down the key themes and challenges, involving the right people from different departments. It was the first time we truly harnessed collective insights, rather than relying on the same few voices. By the end of the session, we didn’t have all the answers, but we had a clear roadmap to establish workgroups to tackle the major themes. It energized the team and gave us a structure to move forward.

I also started incorporating small facilitation techniques in various settings at work. I introduced energizers, structured check-ins, and even tools like affinity mapping, which made discussions more engaging and inclusive. The transformation was palpable—meetings became spaces where people were eager to contribute, and we walked away with clear actions.

Using Facilitation to Break Down Silos and Shape Our Culture

Looking ahead, I’m excited to continue integrating facilitation into my work on a larger scale. Our CEO has already asked me to take on more facilitation roles, and I see countless opportunities to apply these skills across different departments. One of my main goals is to break down the silos within our organization by bringing people together in meaningful, collaborative ways. We have teams that don’t always communicate effectively, and I believe facilitation can bridge those gaps, creating more aligned and productive working relationships.

I also plan to introduce facilitation into our HR programs. By involving the voices of employees from all levels, we can shape initiatives that truly reflect the needs of our workforce. Facilitation offers a way to not only gather those insights but to create a sense of ownership and engagement among our staff. I see facilitation as a key to strengthening our organizational culture and improving how we work together. The potential for impact is huge, and I’m eager to be part of that transformation.

If you’re considering a certification in facilitation but aren’t sure if it’s the right fit, I’d encourage you to take the leap. You don’t have to be a facilitator by title to benefit from these skills. Whether you’re looking to enhance team collaboration, make meetings more productive, or simply bring more structure to your work, facilitation can make all the difference. Voltage Control’s certification program was a game-changer for me, and it could be for you too.

The post From Curiosity to Leadership appeared first on Voltage Control.

I’ve spent most of my career in management consulting, where meetings are your bread and butter. For years, my main focus was running efficient, structured meetings. In consulting, especially project management, you live and die by meetings—one after another. It was always about getting in, hitting the agenda, and getting out. No time wasted. But after a decade of doing this, I started asking myself, Is this it?

Things began to shift for me when I realized I could bring more of myself into my work. I’ve always been a bit of a jokester and love making people feel comfortable. So, I started to experiment with bringing that personality into my meetings. I distinctly remember working on a project for a global staffing firm where I was tasked with running a series of strategy meetings with the C-suite. Here I was, about to lead a room full of powerful executives—the CEO, CIO, and every other “C” in the book. That should have been intimidating, right? Instead, I thought, Let’s make this fun. So, I did something different: I threw in some dad jokes, added music during breaks, and even sent out emails with GIFs to lighten the mood.

At first, I was nervous about how it would be received. But the feedback? It was phenomenal. The CEO himself told me, “I actually look forward to your meetings, Renita.” That moment changed everything for me. I realized that facilitation wasn’t just about running efficient meetings—it was about making them engaging and human. It was about connection. That was the beginning of my journey toward becoming a facilitator.

But it wasn’t just about jokes. Around that time, I also started to question how I could bring more authenticity into my professional life. There was one moment, in particular, that stands out. I had been contemplating wearing braids to work but kept hesitating. I was genuinely worried—What will they think? Will I be judged for not looking “corporate” enough? It seems small, but it was huge for me. Eventually, I said, “This is who I am,” and I wore my braids to work. No one batted an eye, but for me, it was a pivotal moment in my journey toward authenticity. I realized I could bring my full self to work and still be respected for my skills and expertise.

Realizing the Power of Facilitation

That breakthrough with the C-suite meetings was the first time I really saw the impact of being me in the room. It wasn’t just about efficiency; it was about creating an atmosphere where people wanted to show up. That’s when I started paying more attention to facilitation as a skill. I kept getting great feedback from clients and my colleagues. People would specifically ask for me to lead workshops or meetings, saying things like, “Renita knows how to keep things moving and keep people engaged.” At first, I thought it was just a natural extension of being a good consultant, but then I wondered, Is there more to this?

That’s when I approached my mentor, Lisa, with a question: “Is facilitation an actual skill? Or am I just making meetings more fun?” Lisa confirmed what I hadn’t yet fully realized—facilitation is absolutely a skill, and not everyone can do it well. She told me, “You’ve got something special, Renita. Not everyone can hold a room like you can.”

I’d always been someone who loved learning, so naturally, I began researching. My Google searches led me down a rabbit hole of facilitation programs, and that’s when I discovered Voltage Control. It was like everything aligned. I didn’t just want to be the person who could make meetings fun—I wanted to master the tools and techniques to take my facilitation to the next level. Voltage Control wasn’t just offering a certification; they understood the deeper human elements of facilitation. They blended psychology, storytelling, and structure, and I knew right away that this was the path I wanted to follow.

The Right Fit

When I found Voltage Control, it was like the stars aligned. I’ve always been a sucker for certifications—so much so that my friends once had to stage an intervention! They were like, “Renita, you don’t need another certification!” But for me, certifications aren’t just about getting a piece of paper—they’re about sharpening my skills and staying marketable. So when I came across Voltage Control, it wasn’t a matter of if I was going to sign up—it was when.

What sealed the deal for me was Voltage Control’s focus on the human side of facilitation. I had come across other programs, but they felt dry and mechanical. Voltage Control, on the other hand, infused personality, creativity, and psychology into everything. They understood that facilitation wasn’t just about setting up agendas and sticking to timelines. It was about connecting with people, understanding group dynamics, and creating an environment where real work could happen. I saw it as a natural extension of what I was already doing, but with the added structure and depth I craved.

I signed up immediately, knowing this was going to be more than just another certification. It was a step toward becoming the kind of facilitator I wanted to be—someone who could blend strategy with humanity.

Learning, Laughing, and Leveling Up

The Voltage Control certification didn’t just meet my expectations—it exceeded them. From day one, I felt like I was part of something special. The cohort was full of people from different backgrounds, and we all had something unique to bring to the table. The diversity of perspectives made every session richer. I remember thinking, “I’m in the right place.” The opening and closing ceremonies, icebreakers, and activities weren’t just fun—they were tools I immediately started incorporating into my own sessions.

One of the most valuable parts of the program for me was working on my portfolio. It forced me to really think about the kind of facilitator I wanted to be. I included projects like a racial equity series and a corporate strategy workshop. As I reflected on those experiences, I realized how facilitation could cross boundaries—from business process design to social justice work. I started to see that facilitation wasn’t just a tool—it was a mindset. The portfolio helped me refine my approach and define my philosophy as a facilitator.

One of the standout moments during the program was learning how to use Mural. I’d never seen anything like it, and it completely changed how I ran workshops. I began integrating Mural into my sessions, creating interactive, engaging canvases that clients loved. After the certification, I became known for my ability to bring structure and creativity into virtual spaces, and that set me apart in a big way.

New Skills, New Impact

The skills I gained from the certification immediately transformed how I worked. Facilitation became a dedicated part of my business, not just something I did casually. Clients began to trust me with more high-stakes projects, like a two-day leadership retreat for the Girl Scouts of Tarrant County. We flew out to New York, and they let me design and run the entire offsite. That’s when I knew this wasn’t just something I did on the side—it was a core part of my value as a consultant and leader.

What surprised me most was how facilitation became a business development tool. I wasn’t the person who was great at cold calls or coffee meetings, but I realized that workshops could do the selling for me. By helping clients solve real problems during these sessions, I was showing my value before they even hired me for bigger projects. It was a subtle, but powerful shift in how I approached my work.

Facilitation didn’t just change my business; it changed my approach to leadership. I began designing leadership programs with facilitation as the backbone. This past summer, I landed a contract to develop a year-long women’s leadership program for a local utility company. We sold the program based on our ability to create engaging, transformative experiences, not just deliver content. Facilitation became the cornerstone of everything I was building.

Building a Legacy of Facilitators

Looking forward, I see facilitation continuing to grow as a core part of my business. My vision is to build a team of facilitators who share my passion for bringing humanity and creativity back into meetings. I want to be the go-to resource in Dallas, especially for nonprofits and organizations that need productive, engaging sessions. Too often, I hear people say, “We had a retreat, but nothing got done.” That’s a waste of time and money, and I know we can do better.

I want to create a network of facilitators who share my values—people who understand that meetings can be fun, engaging, and still get real results. My goal is to build a bench of experts who can step in and transform any offsite, strategy session, or leadership retreat into a meaningful experience. We’re not just running meetings; we’re creating moments that matter.

Facilitation has become one of the most important skills in my toolkit, and it’s a game-changer for anyone who leads teams or brings people together to solve problems. If you’re thinking about stepping up your facilitation skills, I can’t recommend the Voltage Control certification enough. It’s more than just learning how to run meetings—it’s about transforming how you lead and engage with people. Take the leap; it’s worth it.

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A Curious Mind, Shaped by History

My journey toward facilitation began long before I had a name for it. I think back to when I was 10 years old, on a trip to London with my grandparents. It was my first big adventure without my parents, and the city itself, with its rich history, was awe-inspiring. I remember standing on the escalator of the underground, after I’d just been fascinated to the point of fever pitch by a visit to the Tower of London, and my grandad turned to me and said something that would stay with me forever: “You have an inquiring mind—don’t ever lose that.”

That moment crystalized something for me. I’ve always been driven by questions, an insatiable curiosity about the world and the people in it. This curiosity, this desire to understand things more deeply, shaped much of my identity and the career path I would later follow.

But curiosity alone wasn’t enough. As I grew older, I became obsessed with questions of justice. What is justice, truly? How do we build a more just society, and what does that look like in practice? These questions led me to study law at university,  reasoning that surely the justice system held the answers to these questions.  It was during this time that my understanding of justice began to evolve—and eventually, to question whether the legal system reflected the highest and best expression of justice.

Limits of the System and the Power of Dialogue

After studying law, I entered the criminal justice system in London, working for the Crown Prosecution Service. I thought that through this work, I could contribute to a more just society. I wanted to be part of a system that delivered fairness and upheld justice. But what I found fell short of those ideals. I went into the legal profession because I believed in justice, and I left it for the same reason.

I realized that the system wasn’t addressing the underlying inequities that society holds. This was not the justice I envisioned. I became disillusioned. My journey with the law had opened my eyes to the limits of the system and the deeper questions around how true justice could be achieved.

At that point, a move to Vancouver  gave me the opportunity to pursue a completely different path. I transitioned into the outdoor industry, working intially for Mountain Equipment Co-op, before eventually landing at Arc’teryx. While it seemed like a shift away from justice work, my role there actually deepened my exploration of what justice could look like in practice. Every year, we held an internal sample sale that raised a meaningful sum of money and I started asking questions about where that money was going and what we were doing in service of  community.

In asking these questions, I found myself facilitating conversations across the company and with grassroots organizations. We explored deeper questions about the role of the land, the impact of our work on Indigenous communities, and how we could ensure equitable access to the outdoors for everyone. These conversations were transformative for me. I began to understand that justice wasn’t just about laws or rules—it was about dialogue, inclusion, and co-creation.

Finding Voltage Control and Embracing Facilitation

As my role at Arc’teryx evolved, I realized that everything I was doing involved facilitating dialogue—bringing people together to explore complex issues and co-create solutions. But I also recognized there were challenges, especially around power dynamics. As a representative of a company that held both financial and social influence, I was in a position of power in conversations with community leaders, many of whom had not been centered in these discussions before. There was a tension there—how could we have honest, transparent conversations when power imbalances were present?

I began to search for ways to do this work better. I needed to learn how to create truly open, equitable spaces for dialogue where everyone could contribute, regardless of the power dynamics at play. That’s when a mentor of mine, Darcy Winslow, suggested I reach out to Erik, the founder of Voltage Control. She knew I was curious about deepening my facilitation skills, and after a few conversations with Erik, I knew I had found the right fit.

For years, I had been trying to secure internal funding for facilitation training, but when that didn’t happen, I made the decision to invest in it myself. I knew this was a skill I needed, not only for my own growth but also to serve the communities I was working with. Voltage Control offered exactly what I was looking for: a framework that aligned with my values, where facilitation was not just a skill, but a way to shift power and create spaces in which true co-creation could flourish.

Gaining Confidence and Tools for True Dialogue

My experience with Voltage Control exceeded all my expectations. From day one, I knew I was in the right place. The cohort I was part of was a group of passionate, collaborative individuals from diverse backgrounds, all eager to learn. We weren’t just learning techniques; we were learning how to facilitate conversations that matter. The emphasis was on creating spaces where people could contribute their best ideas, no matter their position or background.

One of the most impactful parts of the certification was watching Erik in action. His calm and intentional approach, especially when it came to embracing silence in conversations, really stood out to me. It was something I hadn’t seen done well before. The ability to hold space, to allow for pauses where people could gather their thoughts and truly reflect, was transformative. I learned how powerful silence can be in eliciting deeper insights and fostering trust among participants.

Beyond the techniques, it was the relationships I built during the program that became highlights. One of my cohort members, Ashley Morgan, even helped me design the website for my new consulting business after the program ended. The level of openness and collaboration among the group was something special. We didn’t just learn together; we supported and inspired one another. I’m still in touch with several of them today, and those relationships have become invaluable in my ongoing journey.

Applying Facilitation to Create Real Change

After completing the certification, I started to see everything through the lens of facilitation. The skills and frameworks I learned gave me the confidence to approach my work differently. One of the biggest shifts was in how I structured meetings and conversations. Before the training, I often felt uncertain about how to navigate group dynamics, especially when tensions arose or when voices dominated the discussion. Now, I have a toolkit of methods that allow me to guide conversations more effectively and ensure that everyone’s voice is heard.

One of the first opportunities I had to apply these skills was with a client who needed to reimagine a key project. Previously, I might have hesitated to push back on their proposed agenda. But now, I had the confidence to advocate for a more intentional structure, one that created space for deeper collaboration. I knew how to use tools like “1-2-4-All” to foster inclusivity and ensure that ideas weren’t just coming from the loudest voices in the room. The result was a far more productive meeting, and the client later commented on how the new structure had made all the difference.

In every meeting, I now bring a level of flexibility and awareness that I didn’t have before. I can sense when the energy in the room shifts and adjust the approach in real-time. Whether it’s encouraging a round of individual reflections or breaking into smaller groups to unlock more thoughtful contributions, I’m able to create an environment where people feel comfortable sharing their ideas. It’s made me a better facilitator, but more importantly, it’s made the outcomes of these conversations more impactful.

Shaping a More Just and Joyful Society

With the skills and confidence I’ve gained, I’ve now taken the leap into starting my own consulting practice, Collective Imagination. My mission is to help organizations co-create pathways toward a more just and joyful society. The work I’m doing now is deeply aligned with my values—centering community voices, facilitating meaningful dialogue, and addressing systemic inequities. I’ve been fortunate to work with some incredible clients who are just as committed to this vision as I am, and I’m excited about the possibilities that lie ahead.

Beyond my consulting work, I’m also applying these skills to the boards I sit on, such as the Outdoor Diversity Alliance and the Vancouver Foundation. I’m helping these organizations navigate complex conversations, build deeper relationships, and drive systemic change. In the long term, I have a dream of scaling these efforts, potentially working on a national level to co-create a collective vision for Canada, one that is inclusive and rooted in justice. It’s a big vision, but if there’s one thing I’ve learned, it’s that real change starts with open, honest conversations.

If you’re thinking about getting certified, I can’t recommend it enough. Facilitation isn’t just for business meetings—it’s for any space where dialogue happens. Whether you’re working on social justice, UX design, or just trying to build stronger relationships, facilitation is a powerful tool for creating meaningful, lasting change. The skills I’ve learned have transformed how I approach my work and how I contribute to the world around me. If you’re ready to deepen your impact, Voltage Control is the place to start.

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I first encountered facilitation in a way that made me realize its true power while working as an analyst at Accenture. It was during a strategy consulting project in Palo Alto, where we brought in experienced design professionals to help us shape the future vision of a client’s company. This was pre-digital whiteboard days—we had actual whiteboards and sticky notes, and over 20 executives were in the room, ideating and brainstorming big ideas for the future.

At the time, my role was to capture these ideas, organize them into PowerPoint slides, and transform the brainstorming sessions into actionable insights. I immediately saw how the session got everyone thinking beyond the immediate now, envisioning the company five years into the future. Seeing how one well-facilitated session could draw out bold ideas and get every single executive involved was an eye-opener for me.

That experience made me want to learn how to facilitate. I wasn’t just impressed by the session itself but also by the ability of the facilitators to create a space where these ideas could emerge. I knew I wanted to learn how to create those types of environments myself.

Getting Curious About Facilitation

After that eye-opening session, I started to actively seek out opportunities to learn more about facilitation. Working in consulting, I was often involved in client workshops, but I wanted to go deeper into the craft. I began paying attention to how certain people created an atmosphere that encouraged big, bold ideas and open collaboration. I was especially drawn to the way facilitators could create a safe, creative space where people felt comfortable sharing their thoughts.

It wasn’t just about running a workshop—it was about mastering the art of setting ground rules and building trust, so everyone could contribute. I started gravitating toward learning about how to foster that kind of openness and presence in a room.Watching the rapid flow of ideas made me realize just how much potential was locked in people’s minds. Facilitation wasn’t just about guiding a meeting—it was about unlocking that potential.

Embracing Continuous Growth

Building on my initial fascination with facilitation, I made a conscious effort to seek out opportunities that went beyond my typical analyst duties at Accenture. I began proposing innovative exercises during strategy workshops, introducing elements like picture-based brainstorming or card games to spark creativity. These unconventional methods not only engaged my clients in new ways but also deepened my understanding of how diverse facilitation techniques can drive meaningful conversations.

My journey took a significant turn when I pursued my MBA  at Berkeley Haas. There, I immersed myself in courses focused on interpersonal communication, active listening, and empathy. These skills were pivotal in enhancing my ability to connect with participants and create an environment where everyone felt valued and heard. The combination of consulting experience and academic learning equipped me with a robust toolkit for effective facilitation.

Joining Mural marked another milestone in my growth. Transitioning to a fully remote environment presented new challenges and opportunities. I learned to adapt my facilitation techniques to the digital canvas, leveraging Mural’s whiteboarding tools to foster collaboration among dispersed teams. The creative culture at Mural, supported by mentors like Seema Jain, inspired me to design engaging and interactive learning experiences. Whether it was running workshops for small teams or facilitating large-scale, company-wide meetings, I continually pushed myself to innovate and refine my approach.

As I moved into a leadership role in Sales Enablement and later as a Chief of Staff, I focused on designing learning experiences that were not only educational but also creative and fun. This period honed my ability to tailor facilitation methods to diverse audiences, ensuring that each session was impactful and resonated with participants.

Now, as an independent facilitator and leadership coach, working with clients such as Change Enthusiasm Global, I find myself constantly evolving. My focus has shifted towards deeper, more personal facilitation—creating one-on-one and group spaces where individuals feel safe to share difficult changes they are experiencing, openly and vulnerably. This new direction challenges me to develop even more nuanced facilitation skills, enabling me to support clients through significant transitions and changes effectively.

Discovering Voltage Control

I first came across Voltage Control during my time at Mural, where they were one of our strategic partners. I didn’t get the chance to work directly with them at that time, but I was always impressed by the way they championed facilitation, especially in a virtual environment. The templates and facilitation techniques they developed for Mural were highly creative, and I knew I wanted to learn more.

When I joined Change Enthusiasm Global as a Facilitator and Leadership Coach, I got a deeper exposure to Voltage Control as they were also a partner in our facilitation certification. I was already going through the Change Enthusiasm facilitation certification at the time, and when I learned that we could also participate in Voltage Control’s program, it felt like a perfect next step. Their emphasis on creative facilitation, both in-person and virtually, really resonated with what I wanted to achieve in my own work.

The decision to pursue the Voltage Control certification felt seamless—it was an opportunity to build on what I was already learning and to enhance my skills in a way that aligned with my goals. I knew it would help me grow as a facilitator and bring even more value to the work I was doing.

A Hands-On Certification Experience

The Voltage Control certification experience was everything I hoped it would be—engaging, hands-on, and full of real-world practice. What stood out to me the most was how much opportunity we had to actively facilitate sessions ourselves. Rather than just listening to lectures, we were encouraged to apply what we were learning in real-time. Facilitating different parts of the sessions and watching my peers do the same was incredibly rewarding.

One of my favorite parts of the certification was exploring the concepts from Priya Parker’s The Art of Gathering. Understanding the deeper purpose behind gatherings, and learning how to set the right tone and environment, really shaped the way I think about facilitation now. The discussions we had around this book, coupled with the practical exercises, helped me grasp the significance of intentionality in how we bring people together.

The sense of community was another highlight. The group I went through the certification with was amazing—open, vulnerable, and willing to share their experiences. Even now, after the course has ended, I still keep in touch with many of them. It feels like I’ve joined a network of facilitators who are always there to support one another, which has been invaluable.

Newfound Capabilities and Career Transformation

Completing the Voltage Control certification has had a profound impact on how I approach facilitation and leadership. One of the biggest takeaways was realizing that facilitation is not just about guiding a conversation—it’s about creating a space where people feel empowered to share their most authentic and bold ideas. The certification sharpened my ability to foster these spaces, whether in small, intimate settings or with large groups of hundreds.

What really shifted for me after the program was my confidence in bringing creativity into every session. I no longer felt bound by traditional methods. Instead, I started experimenting with new tools and approaches, pushing the boundaries of what a facilitated session could look like. Whether it’s an icebreaker at the start of a meeting or a deeper, reflective exercise in a larger workshop, I now have the skills to make each experience unique and meaningful.

These newfound capabilities have transformed not only my career but also my relationship with facilitation itself. I’m now working with a variety of clients, designing tailored experiences that drive deeper connections, engagement, and outcomes. The certification gave me the tools and confidence to step into this new chapter of my professional journey with creativity and a strong support network behind me.

Looking Ahead: What’s Next

As I look to the future, I’m excited to continue growing my independent facilitation and coaching practice through  Grover Consulting LLC. My goal is to keep expanding the depth and breadth of my facilitation skills, exploring new ways to create environments where people feel safe to express themselves and push their boundaries. I’m also looking forward to taking on more challenging, large-scale projects that allow me to use everything I’ve learned to create meaningful change within organizations.

There’s so much potential in this work, and I believe facilitation will continue to play a crucial role in how organizations collaborate, innovate, and navigate change. I’m eager to see where this journey takes me next—whether it’s helping teams tackle complex problems, guiding leadership groups through transformative processes, or mentoring others who are just starting their own facilitation journeys.

If you’re considering taking the Voltage Control certification, I can’t recommend it enough. The experience will not only give you the tools you need to be a confident and creative facilitator, but it will also connect you with an incredible community of professionals who are just as passionate about the craft. It’s a transformative experience that can truly unlock your potential.

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Facilitation was something I was doing long before I realized it had a name. If I look back, it was there in high school when I was deeply involved in student council, National Honor Society, and every other club that piqued my interest. Leadership was always a passion, but what I didn’t see until much later was that at the heart of that passion was a natural instinct to bring people together—to guide conversations, align goals, and make collective decisions.

One of the earliest memories that stands out is from my time on the prom planning committee. I remember sitting in a room filled with excited students all throwing out their ideas, and it was pure chaos. Everyone was talking at once. That’s when it clicked for me—I raised my hand, stepped in, and said, “Let’s organize this.” I started listing out ideas, grouping them, and creating a system for the discussion. Looking back now, that was one of my first real moments of facilitation. I was taking all of that energy and funneling it toward a common goal, helping the group move from excitement to action.

It wasn’t until much later in my career that I began to understand what facilitation truly was. I spent a few years as a pharmaceutical sales rep, doing presentations for doctors and hospitals. My goal was to educate them on the products I represented, but I always approached it as a conversation rather than a monologue. I found ways to draw them in—getting them to talk about their own challenges and offering solutions that felt collaborative rather than prescriptive. At the time, I thought it was just my style of selling. But once I transitioned into project management and started talking with colleagues in HR, they pointed out, “You’re already facilitating. You just haven’t labeled it that yet.”

It was then that I realized facilitation wasn’t just something I did occasionally—it was core to who I was and how I worked. It wasn’t about being the loudest voice in the room but about creating the space for every voice to be heard.

Uncovering the Power of Facilitation

As I moved further into my career, particularly when I transitioned into project management in the tech industry, I began to dig deeper into what it meant to facilitate effectively. Initially, I thought facilitation was just a natural byproduct of leadership, but the more I reflected on it, the more I realized it was a distinct skill set I could cultivate.

In project management, my job was to align different teams, each with their own priorities, goals, and timelines. It quickly became clear that this wasn’t something that could be done by simply issuing directives or managing tasks—it required a deeper level of collaboration. My role evolved from managing projects to managing people and conversations. I found myself facilitating discussions between engineers, product managers, and executives, helping them align on a common objective. Each group brought different perspectives, and my job was to guide those conversations toward a shared outcome, even when their starting points were worlds apart.

It was around this time that a close friend, who worked in HR, suggested I put “facilitation” on my resume. It was a lightbulb moment. She made me realize that facilitation wasn’t just a soft skill I had picked up along the way; it was something that set me apart. It was a critical part of my ability to lead teams and projects effectively. From that moment on, I started looking for ways to develop this skill further. I started attending more workshops and seeking out resources that could help me refine my facilitation techniques.

Facilitation became more than just something I did—it became something I wanted to master. I saw how it could transform the way teams worked together, break down silos, and drive real collaboration. It was both a tool and a mindset, and I was ready to learn everything I could about it.

Choosing Voltage Control

My journey with Voltage Control started when two of my colleagues, Peter and Colleen, spoke highly about the program. Both had gone through the certification and told me it was intense but completely worth it. They described it as a transformative experience, something that went beyond learning new techniques—it was about self-discovery and deepening your understanding of what it means to facilitate.

At the time, I was already feeling drawn to take my facilitation skills to the next level, so when I saw the opportunity through the Autodesk Chief of Staff Network, I knew it was the right fit. I attended one of Voltage Control’s summits as a way to test the waters, and I loved it. The variety of experience levels in the room was vast, yet there was something for everyone to learn. What struck me most was how facilitation is never truly mastered. No matter where you are in your journey, there’s always something new to learn, some new way to connect with people or guide a conversation.

After the summit, I reached out to Peter and Colleen again, asking for more insight. They both encouraged me to go for it, but they also cautioned that the program required a real commitment. It wasn’t just about attending the sessions—it was about reflecting on who you are as a facilitator, being vulnerable in the labs, and putting in the work to grow. They were right. It wasn’t just another course; it was a deep dive into myself and how I show up for others in a room.

A Journey of Growth and Reflection

The Voltage Control certification was unlike any other learning experience I’ve had. It wasn’t just about acquiring new tools and techniques—it was about reflection, vulnerability, and really understanding myself as a facilitator. From the first session, I knew this wasn’t going to be a passive experience. There were lab sessions where we had to dive deep, not only into our own facilitation styles but also into the dynamics of the group.

One of the most memorable exercises was choosing abstract visuals to represent how we felt as facilitators. It forced me to think beyond the day-to-day tasks and really connect with how I showed up in a room. What I found fascinating was that it wasn’t just about what I learned individually; it was the sense of community we built as a cohort. There was so much honesty in our conversations. At times, we’d admit to struggling, feeling behind, or doubting ourselves, but there was always camaraderie in those moments. We lifted each other up and learned from each other’s challenges and successes.

Another highlight was the hands-on aspect. As much as I enjoyed the learning materials, it was the real-life application that made everything click. I loved slowing down to think through how each lesson applied to my work at Autodesk. I’d find myself pausing after reading a module, reflecting on how it connected to a meeting I had just facilitated or an interaction with my team. This approach made the learning stick—and made it immediately relevant to the work I was doing every day.

The final portfolio was daunting, no question about it. But in hindsight, it was a brilliant way to synthesize everything we had learned. It pushed me to evaluate my own facilitation journey: where I started, what I had gained, and where I still wanted to grow. That exercise alone made me realize just how much facilitation had become an integral part of my leadership style.

Bringing It All Back to My Work

Coming out of the certification, I felt a renewed sense of confidence in my facilitation abilities. The lessons I learned didn’t just stay in the classroom—they transformed how I approach my role as Chief of Staff. Whether I’m leading meetings, guiding conversations on Slack, or facilitating global team gatherings, I find myself more intentional about creating space for every voice to be heard.

One of the biggest takeaways for me was learning the power of the pause. As someone who tends to be extroverted and action-oriented, I used to feel uneasy with silence in meetings. But through the certification, I realized how important it is to leave room for reflection, especially when working with introverted colleagues. I now consciously give space for people to think, process, and contribute in their own time. This shift has made my meetings more inclusive, and I’ve noticed that we get richer, more thoughtful contributions from the team.

I’ve also become more mindful about fostering connection within the team. After learning techniques like group exercises and visual representations, I started experimenting with those during our leadership meetings. For example, I introduced a spider web exercise to demonstrate how we’re all interconnected in our work, which was a powerful moment for the team. The feedback was overwhelmingly positive, with people expressing how much more engaged and connected they felt. It’s a reminder that facilitation is about more than just driving toward an outcome—it’s about bringing people together in a meaningful way.

Scaling Facilitation and Leadership

As I look to the future, the skills I’ve gained from Voltage Control have opened up new possibilities for my career. Facilitation has become such a core part of my leadership approach that I see it shaping the next five to ten years of my work. One thing I’m really excited about is scaling these skills beyond myself. I’ve already started mentoring others on my team, teaching them how to facilitate meetings and guide conversations. The idea is to spread these capabilities throughout the organization so that it doesn’t just depend on me.

I believe facilitation is a skill everyone can benefit from, not just those in leadership roles. It’s about fostering collaboration, creating a safe space for open dialogue, and driving alignment toward a shared goal. My vision for the future is to help create a culture at Autodesk where facilitation is woven into the fabric of how we work, at every level. Whether it’s a small project meeting or a large-scale organizational initiative, I want to see more people stepping up to lead those conversations, feeling empowered and confident in their ability to bring people together.

For me personally, I see myself continuing to grow in leadership roles where facilitation is key. I want to take on larger projects and challenges, and potentially move into more senior leadership positions where I can apply these skills at a bigger scale. Ultimately, I see facilitation as the cornerstone of great leadership, and I’m excited about where that will take me in the years ahead.

The post Finding Facilitation appeared first on Voltage Control.

I’ve always been in environments where continuous learning was encouraged, especially working in the tech industry. My company constantly emphasized having a growth mindset, so I attended a lot of mandatory trainings over the years. Initially, I saw these sessions as just another part of professional development. The instructors were always knowledgeable, but something began to stand out to me over time—there was an art to the way some people led these sessions. I started noticing that some were better than others at pulling us into discussions, making the material more engaging, and setting the tone for collaboration.

The moment I really started to understand this “art” was during a project management training session about a decade ago. It was summer, and we were working on improving end-to-end processes for operations using PM methodology. The facilitator introduced gamification into the session, which was unlike anything I’d experienced before. Prior to that, everything had been straightforward—objectives, timelines, tasks—nothing that really sparked deep engagement. But this facilitator was different. She knew how to pull even the most introverted people out of their shell, and she did it playfully, creating a warm, open environment.

One of the things that really struck me was how she started the session with icebreakers. Instead of diving straight into the material, she got us to know each other by doing fun activities like “Three Truths and a Lie.” It broke down barriers between participants, some of whom had never met before. That exercise set the stage for deeper collaboration when we moved into problem-solving activities. By the time we got into the meat of the course, the group felt more like a team, and people were more willing to share ideas, even the quieter members.

This experience made me realize that leading a group isn’t just about managing time and content. It’s about how you guide interactions, how you connect people to one another, and how you create a space where everyone feels they can contribute. I didn’t have the language for it at the time, but I started seeing facilitation as an essential skill—something that could make or break a team’s success. That moment planted a seed, and it eventually led me to explore how I could develop those skills further.

Getting Curious About Facilitation

As the years went on, I found myself becoming more aware of the importance of facilitation in my work. I’d attended more trainings and workshops, but now I started noticing patterns. Some facilitators made a real impact, while others fell flat. It became clear to me that facilitation wasn’t just about delivering information—it was about how you engage people, help them solve problems collaboratively, and create an atmosphere where ideas could flow freely.

Around this time, I started having more conversations with my mentor, who had been guiding me in my career for several years. We discussed my interest in leadership and how I could become more effective in leading teams through complex projects. My mentor encouraged me to explore facilitation more deeply and even suggested I look into certification programs. The idea of formally developing these skills intrigued me. I knew I wanted to get better at guiding teams through problem-solving and decision-making, but I wasn’t sure where to start.

I began researching different facilitation certifications, and it quickly became clear that this wasn’t just about learning a few new techniques—it was an entire field of study. I learned that facilitation could be applied in so many ways, from workshops to strategic planning, to everyday team meetings. I realized that if I could master these skills, I could help my teams collaborate more effectively, find creative solutions to challenges, and ultimately, drive better results for the company. This discovery was both exciting and a little overwhelming because I saw how much potential there was to grow in this space.

The more I looked into it, the more I wanted to learn. I was particularly drawn to the idea of facilitation as not just a technical skill, but as an art form that could influence team dynamics, culture, and even the success of entire projects. I knew that finding the right certification program would be the next step in deepening my understanding and becoming a more effective leader.

Choosing Voltage Control

After speaking with my mentor and diving into my research, I knew I was ready to take the next step. I explored several certification programs, but nothing really clicked until I came across Voltage Control. The moment I found them, something stood out. Not only was Voltage Control based locally in Austin, which gave me a sense of community, but they also offered exactly what I was looking for—a hands-on, intimate learning experience that went beyond just coursework.

I wanted a program that would provide practical, real-world applications and allow me to interact with others who shared my passion for facilitation. Voltage Control emphasized building a community of facilitators who could support each other even after the certification was completed, which felt like a perfect fit for me. The idea of continuing to grow, learn, and practice facilitation in a network of like-minded professionals was exactly what I needed.

While other programs may have offered similar content, Voltage Control’s focus on fostering relationships and creating a supportive, collaborative environment made the decision clear. I knew this was the place where I could really hone my skills and become the facilitator I aspired to be.

A Journey of Growth and Connection

Going into the certification with Voltage Control, I had high expectations—and they were definitely met. Even though the cohort I joined was one of the largest Voltage Control had ever hosted, it still felt intimate. The way the program was structured, with breakout sessions, peer-to-peer interactions, and “buddy” systems, made it easy to connect deeply with the other participants. From day one, I felt supported, both by the instructors and my peers. There was a sense that we were all in this together, learning, growing, and challenging each other.

One of the biggest highlights for me was the hands-on nature of the program. We didn’t just sit through lectures; we were constantly practicing what we learned. Whether it was through facilitating in smaller breakout groups or working on projects together, the experience felt immersive. Every session pushed me to think differently, not just about facilitation, but about how I lead and collaborate. I appreciated how the course wasn’t just theoretical—it gave us real tools to use in our day-to-day roles.

The final capstone project was another significant moment for me. Putting together my portfolio was a challenging, but deeply rewarding process. It forced me to dig deep into everything I had learned and apply it in a structured way. When I presented my work to the group, I felt a sense of accomplishment that I hadn’t anticipated. Not only did my mentor express how impressed he was with the outcome, but I also realized how much I had grown over the course of the certification. I walked away from that presentation with a newfound confidence in my abilities.

Looking back, the program wasn’t just about gaining new knowledge—it was about transformation. I left Voltage Control feeling more equipped, more self-assured, and more connected to a community of facilitators who would continue to support me as I applied these skills in the real world.

Applying Facilitation in My Work

After completing the Voltage Control certification, I began noticing significant changes in how I approached my work. Facilitation became an integral part of how I led meetings and guided discussions. One of the biggest shifts for me was how I started incorporating elements like icebreakers and gamification to make meetings more engaging. I realized that starting with activities to warm people up helped create a space where participants felt more comfortable sharing their ideas. This small change had a huge impact on the outcomes of my meetings.

Beyond just meetings, I also started paying more attention to how I could guide teams through problem-solving in a more structured and collaborative way. I applied the tools and frameworks I learned during the certification to help my teams break down complex challenges and come up with creative solutions. The techniques I picked up, like how to manage group dynamics and create inclusive environments, were especially helpful when dealing with difficult or high-stakes situations. It’s one thing to know how to run a meeting—it’s another to help people work through disagreements or conflicting opinions to reach a consensus.

I’ve also become more intentional about how I facilitate feedback and group discussions. Now, when I lead a session, I’m focused on ensuring that everyone has a voice, whether they’re an extrovert who’s quick to contribute or an introvert who needs a little more space to process before speaking up. The Voltage Control program gave me the confidence and tools to step into this role fully, and it has transformed how I show up as a leader in my organization.

Continuing the Journey of Growth

As I look to the future, I see facilitation as an ongoing part of my career and personal development. I’ve realized that facilitation isn’t just a skill—it’s a mindset, one that I want to continue honing as I grow in my leadership role. I’m exploring additional certifications, particularly in executive coaching, because I believe facilitation and coaching go hand in hand. There’s something powerful about helping people not only work through challenges but also develop the self-awareness and skills they need to lead effectively.

I’m also interested in integrating facilitation into holistic and wellness approaches. There’s a strong connection between how we facilitate conversations and how we create environments where people feel safe, seen, and empowered. I want to dive deeper into that intersection, learning more about neuroscience and psychology to understand how I can bring more empathy and inclusivity into my work. Ultimately, I see myself using these skills to not only improve my own leadership but to help others grow as well, whether that’s within my company or through community initiatives.

Facilitation has opened up so many doors for me, and I’m excited to see where this journey will take me next. I know that continuing to push myself, challenge my assumptions, and stay connected to the Voltage Control community will help me keep evolving as both a leader and a facilitator.

If you’re considering certification with Voltage Control, I can’t recommend it enough. The program offers more than just tools and techniques—it provides a community, a support system, and a space for continuous learning and growth. Whether you’re looking to enhance your facilitation skills or explore a new career path, this certification will give you the confidence and capabilities to make a lasting impact. Don’t hesitate—this could be the next big step in your journey, just like it was for me.

The post Facilitation as a Career: A Journey from Curiosity to Confidence appeared first on Voltage Control.

I think the moment facilitation really came into focus for me was during a leadership program I attended with the George W. Bush Institute Veteran Leadership Program. It was a cohort-based experience, meeting once a month with around 30 leaders from the veteran and military family space. I went in feeling nervous—partly because I’m not a veteran, and there’s often this strange imposter syndrome in those spaces for military spouses like me. The apprehension was real. I wasn’t sure how they’d handle our group, knowing how much ego and posturing can come up in veteran-related settings.

But then we walked into that first session, and everything changed.

Our facilitator, Todd Connor, blew me away. He created a space where all of that posturing just disappeared. I remember thinking, “This isn’t just him being good at his job—there’s a method to this.” Todd had this incredible ability to structure the session in a way that made it safe for us to be vulnerable, to really show up as ourselves without the usual baggage we carry. What struck me even more was how intentional everything was. There was a clear framework that helped create this openness and connection, and it wasn’t by accident.

I didn’t know it at the time, but that experience planted a seed. Facilitation wasn’t just a skill—it was something powerful. It wasn’t about standing up and talking. It was about holding space, creating a container where real, transformative work could happen.

A Spark of Curiosity

After that first session, I couldn’t stop thinking about how Todd had created such an impactful environment for us. I was fixated on the structure behind what he did, so much so that I made a point to sit next to him on the bus ride to dinner that evening. I just had to know how he did it. He recommended Priya Parker’s The Art of Gathering, and I devoured the book as soon as I could. It opened my eyes to the intentionality behind every step of a facilitation process. There was a purpose behind every choice he made, every activity we did.

That experience marked a turning point for me. I started to look at my own work through a new lens. I had already been working with groups, mostly through my role in military spouse organizations and my recent certification as an Enneagram teacher, but something clicked. There was this nagging feeling that I could be doing more—that I could weave facilitation techniques into my work to create deeper, more meaningful interactions.

The more I explored, the more I realized that facilitation wasn’t just a skill reserved for “charismatic” leaders. It was something anyone could develop with the right structure and tools. I started experimenting with different techniques, bringing them into my everyday work with veteran students and military-connected families, and I immediately noticed the difference.

Why I Chose Voltage Control

After diving deeper into facilitation and seeing its potential, I started looking for ways to develop these skills further. I had already read books and experimented in my own work, but I knew I needed a more structured approach. That’s when I remembered Voltage Control. A year or so before, I had briefly connected with them through my boss, Jason Dempsey, when we explored ways to engage military spouses in their facilitation programs. It had caught my attention, but at the time, I pursued a different professional development opportunity.

When the time came to choose again, the decision to go with Voltage Control felt right. I knew facilitation could be a game-changer for me—not just for my work with veteran students but also for my Enneagram teaching and consulting. I realized this certification would give me the framework and confidence to fully step into facilitation, whether in formal meetings or community settings. And I knew the Voltage Control team’s genuine interest in understanding and supporting the military community made them the perfect fit for me.

A Transformative Experience

Going through the Voltage Control certification was nothing short of transformative. From the very first session, I knew I was in the right place. The program’s emphasis on purpose-driven facilitation resonated with me deeply. It wasn’t just about learning techniques—it was about understanding the “why” behind each step. I appreciated the space we were given to reflect on our personal journeys while still being exposed to powerful tools like Mural and Session Lab, which were new to me and quickly became my go-to resources.

One of my favorite parts of the program was the diverse group of participants. I worked alongside people from vastly different industries—engineers, nonprofit leaders, consultants—each bringing their own unique perspective. This diversity opened my eyes to how facilitation could be applied in so many different contexts. The breakout sessions were especially valuable, giving me the chance to test out ideas and collaborate in real-time with others. We formed strong connections, and I’m still in touch with a couple of my cohort partners today.

The moment that stands out the most was when we worked on identifying our purpose. It felt like everything I had been doing—facilitating Enneagram workshops, supporting veteran students, even my scattered career path—finally made sense. I had this huge realization that facilitation wasn’t something I was adding to my toolbox; it was something that had been with me all along, waiting to be refined and harnessed.

Bringing It All Together

The Voltage Control certification didn’t just give me new skills—it changed the way I approach everything, from leading meetings to interacting with students and colleagues. I used to think of facilitation as something only reserved for big workshops or formal gatherings, but now I see how it can be infused into everyday interactions. Whether I’m hosting an orientation for veteran students or running a team meeting, I bring those facilitation tools with me to create a more engaging and inclusive experience.

One of the biggest shifts has been in how I run our veteran student orientation sessions. I completely revamped them to focus more on building community and creating a safe space for students to connect. Instead of cramming 60 minutes full of information, I dedicate a big portion of the time to networking and engagement activities. The goal is no longer just to distribute information, but to break down barriers, make students feel comfortable, and help them connect with each other. The feedback has been overwhelmingly positive, and it’s made such a difference in how students experience their transition into higher education.

Even in our internal team meetings, I’ve started to take on more of a facilitative role. I use tools like Mural to make things more interactive, and I’ve become the go-to person for creating agendas that foster real engagement. It’s not just about getting through the agenda anymore—it’s about creating a space where people can open up, collaborate, and solve problems together.

Looking Ahead: What’s Next?

As I look to the future, I’m excited about how I can continue expanding the work I’ve started. I’ve already integrated facilitation into my roles in higher education and my Enneagram teaching, but I know there’s still so much more to explore. My next focus is growing Mission Identity, my personal consultancy, where I bring facilitation and Enneagram insights to military spouses, veteran organizations, and eventually into more corporate and entrepreneurial spaces. I’m particularly passionate about working with women, helping them discover their purpose, and giving them the tools to navigate life’s transitions with clarity and confidence.

I also want to take what I’ve learned about creating safe, intentional spaces and apply it to more high-stakes environments, like leadership teams and organizational strategy sessions. Facilitation has proven to be a powerful tool for bringing people together, and I’m eager to continue helping others see its potential in transforming how they work, lead, and connect.

Conclusion

If you’re considering the Voltage Control certification, my advice is simple: do it. You don’t have to see yourself as a facilitator to benefit from this program. The skills you learn will transform how you show up in any role, whether it’s leading a team, hosting a workshop, or simply running a meeting. Facilitation is about creating spaces where people can connect, collaborate, and bring their best ideas forward—and that’s something everyone can benefit from. If you’re curious, you belong here. Take the leap, and you’ll find that facilitation has a place in every corner of your work and life.

The post Finding My Path appeared first on Voltage Control.

In 2022, I was in my 10th year as a professional facilitator. I had spent a decade developing my skills in active listening, asking open-ended questions, providing constructive feedback, and guiding a group through moments of conflict in adventure recreation and experiential learning. Successfully guiding over 300 groups and logging thousands of hours, I obtained my Level II and Challenge Course Manager certifications and was in high demand to work at various courses in SE Wisconsin and NE Illinois. During this period,

I designed and delivered successful progressions to a wide range of demographic groups, from middle school to high school leadership programs, sports teams, and senior executives. My designs incorporated the use of collaboration, self-awareness, building connections among group members, creating supportive opportunities, and increasing trust within the team. Without realizing it at the time, I was immersing and training myself in facilitation competencies that transcended industries and reached a level of competency that I was asked to assist in training new staff. I felt I reached the pinnacle of facilitation. Wrong. I realized that there was so much more to this world of facilitation that I have come to love and respect.

Reflecting on my years in team-building, one thing I enjoyed the most was autonomy. I had the freedom to design my own activities and progressions for the groups I facilitated. I’m not a card-carrying member of the status quo, so I was in my element, and my groups experienced the positive energy I emanated with every gathering. I like structure and routine in my work, and I can become frazzled when my schedule doesn’t play out how I want it to. With this freedom comes responsibility. Over the years, I learned to become adaptable and flexible in my facilitation.

This trait is a must when facilitating any size group. You learn quickly when you have 10 groups of 15 people, each moving about in a limited space, or you’re facilitating 28 high schoolers for 9 hours. The success I achieved in designing programs, guiding groups to their intended outcomes based on their purpose, receiving positive feedback time and again, engaging in Facilitative Leadership, and becoming more self-aware throughout my journey is a testament to the effectiveness of quality facilitation.

A Tumultuous Two Years

Our team of facilitators had just finished the first weekend of training in March of 2020 when I was asked by my first mentor, “Big Dog,” to be more involved in training new staff. He wanted me to share with the new team how to harness ideas for designing progressions that would aid in their growth and provide the best outcomes for our clients. Just as I was starting to consider how I might approach this new task, the world was shut down due to COVID-19. What now? How do I stay relevant? Will my skills get rusty? Will I somehow unlearn what I’ve learned? Yes, I had my training manuals and materials, my notes, and my knowledge, but this is not as effective as being hands-on. Later that year, my mom passed, delivering a cumulative blow to my psyche. In 2021, courses started opening again. Groups were not coming out as often before shutting down. I immediately jumped in to lead groups here and there as opportunities emerged. For me, this didn’t last long. In the summer of 2021, I experienced a health crisis that forced me out of work for 9 months. I’m out again?!? Another hit to my psyche. After I healed, my doctors advised me not to do team-building in the fashion of outdoor adventure recreation due to the nature of my health issue. Now what? I want to do facilitation. I was born to lead and guide groups to success.

Finding a New Path

My mom always told me that I was tenacious. I am. I wasn’t going to let this health situation prevent me from doing what I love. Yes, I stayed away from outdoor team-building and sought other facilitation opportunities, eventually becoming a workshop facilitator for a non-profit. I learned early on that this new position was a transition back into group facilitation. I led every session with the same energy and positive attitude. I provided a psychologically safe space for the participants to engage and share their experiences and stories. I tried to incorporate my past with this new experience. It didn’t work. Group activities weren’t applicable because everyone in these sessions was there for their own individual reason, and the material being taught didn’t allow room for this opportunity. I desired more. I wanted to group facilitate again.

Embracing the Voltage Control Community

It was early Spring 2023. At this point, I knew with 100% conviction that my current role was one of transition. Core competencies and standards in the industry applied to this role; however, the group dynamic I was familiar with was non-existent. There was no opportunity for growth. I was ready for more. On a slow day later that spring, my colleague Glorimar joined me in the training room where I delivered my sessions. During our conversations, she said,” We should get a facilitation certification.” Vivid memories of obtaining my two certifications in 2017 swirled in my head. I knew certification designations had many advantages, and I was ready to learn, grow, and expand my knowledge and skill set.

Without hesitation, I researched facilitation certification programs online. I sought programs that were challenging, interactive, and robust and incorporated an immersive learning experience. Community is important to me, so I placed this value at the top of my search criteria. To expedite my professional growth and development, I knew having a pool of mentors to learn from was crucial. My mentors from the team-building discipline were patient, open-minded, had a willingness to answer questions, and supportive of my growth. I wouldn’t settle for less as I looked for new training and certification.

Facilitation was my identity, but I found myself in uncharted waters. What would I do with a certification that was unfamiliar to me? Who would I be serving? What are the activities involved in the process? These are all valid questions that I researched alongside looking for an organization that would provide the education needed for my new journey. After failed attempts to find the right program for me, I stepped back for a couple of weeks. I was sitting at my desk one morning, and I said to myself, “I want to be a certified facilitator.” I researched more, typing all the keywords for facilitation. During this search, I discovered Voltage Control.

I was intrigued. The personality, videos, reading materials, free downloadable templates, and photos of connection and community on their website captured my attention. A strong emotion flowed through me. It was a feeling of comfort that I experienced during my days on the challenge courses. I felt this organization would provide me with new skill sets, guide me on my new path, and open vast opportunities. Still, I had questions. Jamie, Voltage Control’s Operations Manager, offered to connect me with an instructor of the program to get clarification on my goals. At the end of a 30-minute session with Erik Skogsberg, I was satisfied and at ease. Erik was patient, calm, and clear when answering my questions. I told him I was going to register for the winter 2024 cohort.

A Deeper Understanding and Appreciation

Voltage Control’s certification program exceeded my expectations. After registering for the winter cohort, a new world immediately emerged. Students receive reading material that would play a pivotal role in our discussions as a cohort on and offline. We were connected and immersed in the Facilitation Lab community that allowed for robust discussions, collaboration of ideas, offering advice for facilitation opportunities, and expanding our professional network. In our synchronous sessions, we utilized Mural to delve deep into our superpowers as facilitators, discover new techniques and processes, and practice our facilitation and technical skills in the online visual platform.

A key component in this temporary world that we created was the focus of our “why.” What is my purpose as a facilitator, and why am I doing this work? As part of Erik’s design of this course offering, he helped us explore and understand why our purpose was a fundamental part of our growth. Everyone in our cohort appreciated this self-discovery, as it was evident in the conversations we engaged in during class time and in the Lab. Peeling back these layers played an essential role for me. The exercises we participated during the first couple of weeks of the session provided a clear lens into my purpose, and my why became well-defined. The importance of a strong purpose statement not only increased confidence in myself, but it is reflected in how I show up when I facilitate.

New Horizons on my Current Journey

In doing my research for a certification program, I noticed Voltage Control based its certification guidelines from the Core Competencies of the International Association of Facilitators. While reading these competencies, it was clear they strongly aligned with standards I was familiar with as an outdoor adventure recreation team-building facilitator. Knowing these competencies transcended the industry and the community environment Voltage Control created were the prime reasons I
registered for their program. Facilitation is facilitation. It works in every setting. What is needed for it to be effective is quality training, educational material that is applicable in every gathering space, the ability to practice your craft with colleagues, an ongoing support system, access to mentors and coaching, and a comfortable setting to engage in discussions surrounding your craft. Voltage Control provides all this and more.

As I continue my journey, I know I’m not doing it alone. I have a group of people dedicated to my continuing professional growth and development who want to watch me succeed. I remember one day, I was driving to work. The sun had risen from the horizon, I was nestled in my car seat, with my left hand on my chin, and I said to myself out loud, “I found my community.”

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