Joe Randel never planned to become a facilitator—he was already doing the work, he just didn’t have the word for it. In this alumni story, Joe traces a winding career across arts, education, philanthropy, and music (especially jazz improvisation) to show how listening, shaping space, and helping people think together became his throughline. Discover how Voltage Control’s Facilitation Certification gave him language, frameworks, and tools to design more intentional sessions, trust the “groan zone,” and step into facilitation as a craft and professional identity.