
In the Facilitation Lab podcast, Douglas Ferguson interviews Phil Canning, head of the Human Centered Design Studio at Ally Financial. They explore Phil's path to facilitation and the pivotal role of design thinking in evolving Ally's operations. Phil highlights his workshop experiences, stressing the creation of a secure, inclusive space. The conversation delves into cross-industry learning's significance and facilitation's transformative impact. The episode ends by inspiring listeners to discover facilitation's potential in their own professional settings.