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The New Friction Webinar June 11th
The New Friction Webinar June 11th
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At the 2026 Facilitation Lab Summit, Trudy Townsend closed two days of deep work with a session that went straight at a topic every facilitator encounters but rarely names: trauma is already present in every room you enter, and it shapes how people show up, engage, and disengage. Drawing on the ACEs study, Dan Siegel's hand model of the brain, and years of practice, Trudy offered facilitators a grounded understanding of how the nervous system works, what dysregulation looks like in a group, and what it actually takes to create safety. Not a checklist, but a stance. A must-read for anyone committed to building spaces where participants can genuinely show up as their best selves.

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Podcast | May 5, 2026

New Friction is a podcast from Douglas Ferguson on the real organizational challenges of AI transformation. AI made execution almost free but most organizations are still stuck. Not because the technology doesn't work, but because the people problems got harder: decision-making, governance, and trust friction. Each episode features practitioners navigating AI change at ambitious organizations — what broke, what they tried, and what actually worked. We explore the shift from building to deciding, the 4x perception gap between leaders and the workforce, multiplayer AI organizations, and how the next generation learns judgment. Episode 1 drops May 26, 2026.

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Facilitation Lab Summit | April 30, 2026

At the 2026 Facilitation Lab Summit, Robin Neidorf opened with a room full of people singing in three-part harmony and spent the next 90 minutes making a case that facilitation is not just a cognitive practice. It is a bodily one. Drawing on nearly 30 years of parallel practice in facilitation and yoga, Robin introduced tools for activating body-based awareness before and during sessions, a practical framework for understanding what different group sizes do to the relational field, and experiential exercises that help facilitators sense more and interpret less. A must-read for anyone who has ever felt the room shift before they could name why, and wanted better tools to work with that knowing.

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Facilitation Lab Summit | April 23, 2026

At the 2026 Facilitation Lab Summit, Brian Buck invited facilitators to ask a question most technique-focused training skips entirely: who are you becoming in this work, and why does it matter? Drawing on a three-part fire model built around ember, kindle, and illuminate, Brian offered a practical framework for shifting from a facilitator who brings the fire to one who ignites it in others. Through a paired exercise in illuminating presence, participants experienced firsthand how asking different questions and offering different kinds of attention can unlock belonging, collective intelligence, and breakthroughs that no agenda alone can produce. A powerful session for any facilitator ready to make presence their most important tool.

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Facilitation Lab Summit | April 16, 2026

At the 2026 Facilitation Lab Summit, Joe Randel — roadie, musician, radio DJ, and talent buyer — used the lens of a DJ to explore one of facilitation's most important and underexamined questions: how do you find your voice? Drawing on the DJ's approach to repertoire, interpretation, and real-time presence, Joe offered a practical framework for understanding what makes your facilitation distinctly yours — and why that voice is your greatest competitive advantage in an age of AI. From the cut-blend-let-it-end decision framework to the idea that journey is always co-created rather than prescribed, this session is a must-read for any facilitator looking to move from competent to truly irreplaceable.

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At the 2026 Facilitation Lab Summit, Shannon Hart drew on five years of facilitating innovation sessions at Shell International to make a compelling case: real innovation doesn't come from a perfect agenda. It comes from creating the right conditions and trusting what emerges. From building a solid base camp before sessions begin, to running exercises that reveal how ideas evolve through co-creation, to protecting the open space where emergence actually happens, Shannon offered a practical and human-centered framework for facilitating in the unknown. A must-read for anyone who wants to move from controlling the room to truly holding it.

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At the 2026 Facilitation Lab Summit, Chris Lunney introduced the concept of Whole Intelligence; the idea that navigating the unknown requires far more than analytical thinking. It demands integrating the wisdom of the body, heart, subconscious, and imagination alongside the mind. Through a guided heart meditation, a framework for trackable experiments, and practical methods drawn from somatic practice and embodied play, Chris offered facilitators a new starting point for finding authentic paths forward. A must-read for anyone who has felt stuck trying to plan the perfect route from Point A to Point B and sensed that something essential was missing from the map.

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Facilitation Lab Summit | March 26, 2026

At the 2026 Facilitation Lab Summit, Renita Joyce Smith delivered a session that flipped the script on facilitation: the most powerful tool in any room isn't your agenda or your activities—it's you. Drawing on years of experience in coaching and organizational work, Renita challenged facilitators to move beyond the performance of professionalism and into the practice of genuine presence. She explored what it truly means to show up unmasked, how to build a container that is both structured and deeply human, and why noticing, naming, and inviting are the three moves that separate good facilitation from transformative facilitation. A must-watch for any facilitator ready to stop hiding behind the toolkit and start trusting themselves as the instrument.

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Facilitation | March 24, 2026

Voltage Control becomes the first facilitation certification provider to earn the Higher Learning Commission (HLC) Short-Term Credential Provider Endorsement, bringing independent validation to an unregulated training market. This recognition signals institutional-grade quality, operational rigor, and credibility for both learners and enterprise L&D teams. Backed by a trusted accrediting body, the certification offers verifiable proof of excellence, helping professionals and organizations confidently invest in facilitation, innovation, and AI transformation training programs with reduced risk and greater trust.

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Facilitation Lab Summit | March 19, 2026

At the 2025 Facilitation Lab Summit, Elena Farden led an immersive session titled "Consent as Ceremony: Learnings from Nurturing Safe Connections in Indigenous Play Parties." Elena, known for weaving cultural rituals and deep respect for consent into her facilitation practice, provided profound insights into how we can integrate these sacred traditions into our own work.