Embracing a competency-based approach to grow with intention, purpose, and impact
At a recent Facilitation Lab in Dallas, an interesting tension emerged. Some participants expressed a need to do more planning, while others realized they needed to loosen their grip and be more adaptive. It was a moment that perfectly captured the spectrum of growth in facilitation. And it pointed to something deeper than any single method, activity, or tool: the importance of competency-based practice.
At Voltage Control, we’ve seen firsthand how competencies—foundational skills that are observable, transferable, and practicable—enable facilitators to grow beyond reliance on static methods. While methods are valuable, they can become crutches. A competency-based approach, on the other hand, provides a durable structure for reflective growth, adaptive leadership, and collaborative impact.
That’s why, in our Facilitation Certification and across all our programming, we center our work around five core competencies: Purpose, Inclusive, Clarity, Crafted, and Adaptive. These competencies create a common language for facilitators to assess where they are, reflect on what’s working, and grow with intentionality. In this month’s newsletter, we’ll explore what each competency means and how they come to life—highlighting one of our favorite exercises, Nine Whys, and giving a nod to the Facilitation Superpowers tool that helps build reflective muscles.
What Are Competencies (And Why Should We Care?)
Competencies are the skill sets and behaviors that transcend any one facilitation method or context. Think of them as the core building blocks of great facilitation—portable, observable, and repeatable. While methods can be learned and deployed, competencies are practiced and honed.
The reason they matter is simple: facilitation isn’t about running perfect activities. It’s about being able to read the room, adjust in real time, and bring people along. And that kind of capacity can’t be downloaded from a template. It’s grown over time through practice, feedback, and reflection.
A competency-based approach to learning shifts the focus from “Did I use the tool right?” to “Did I show up in a way that supported the group’s purpose?” This opens the door to reflection, growth, and adaptability. Because competencies are observable, they also give us a way to assess progress—whether we’re doing that ourselves, in community with others, or within a structured certification program.
In short, competencies give us a clear, common language for growth. They allow us to get specific about what great facilitation looks like and help us avoid the trap of confusing motion with progress.
Building with Competencies—The Foundation of Our Certification
Our Facilitation Certification is designed from the ground up to help people grow through competencies. From day one, participants are introduced to five core areas that form the foundation of the program: Purpose, Inclusive, Clarity, Crafted, and Adaptive. Each one maps to a set of habits and mindsets that great facilitators practice regularly.
By anchoring in competencies, we’re able to be method-agnostic. We don’t teach one framework or approach—we help people understand the why behind the method and equip them to decide what’s best for their group and their goals. That flexibility is crucial, especially for facilitators working across diverse industries, cultures, and challenges.
Competency-based learning is also deeply practical. We create opportunities for participants to get reps in—not just running activities, but making decisions, facilitating discussions, and navigating ambiguity. And because competencies are observable, we’re able to give meaningful, grounded feedback that accelerates growth.
This approach culminates in a portfolio—a living artifact that represents a facilitator’s growth across the five competencies. But more than a final deliverable, the portfolio is a practice: a cycle of reflection, experimentation, feedback, and adjustment.
Purpose – The Compass of Great Facilitation
Of all the competencies, Purpose is first for a reason. Without a clear understanding of why we are gathering, who we’re serving, and what we hope to achieve, everything else risks going sideways. Purpose is the compass that guides every facilitation decision—from who to invite, to what methods to use, to how to handle challenges in the moment.
But purpose isn’t always obvious. We often assume it’s clear, or we avoid interrogating it because the conversation feels tedious or political. Yet when we make the time to surface it, we often uncover powerful insights—and sometimes, deep misalignments.
One of our favorite tools to do this is Nine Whys, a simple but profound activity from the Liberating Structures repertoire. The activity begins with a basic question like, “What’s the purpose of this project?” or “What drives you to do this work?” Then, working in pairs, one partner interviews the other by repeatedly asking, “Why is that important to you?” The goal is to peel back layers until you hit something essential, something felt. Often, the ninth why reveals the true motivation that has been hiding under layers of assumption.
We’ve seen this activity shift entire trajectories. In one cohort, a facilitator working in the public sector initially described her purpose as “helping people navigate civic spaces.” After a deep Nine Whys session and continued reflection through her portfolio, she reframed her purpose as “creating real community in an era of algorithmic isolation.” That clarity changed how she approached her work—and how she described its value to others.
Inclusive – Designing for Belonging and Bravery
If Purpose is the compass, Inclusion is the heartbeat. Once we’re clear on why we’re gathering, the next question is: who should be in the room to support that purpose—and how can we ensure every voice matters?
Inclusive facilitation means more than inviting a diverse group. It means creating the conditions for all participants to feel safe, seen, and heard. It also requires deliberate choices about who not to include in a given moment—what Priya Parker calls “purposeful exclusion.” This isn’t about gatekeeping. It’s about being strategic in service of the group’s outcomes.
True inclusion surfaces hidden voices, supports dissent, and creates the psychological safety necessary for generative conflict. And it’s essential for navigating the messy, often emotional terrain of group work. Without it, you get artificial harmony at best—and dysfunction at worst.
Facilitators who build this competency learn to see the system: to recognize power dynamics, honor lived experience, and make space for authenticity. When inclusion is practiced well, people feel it. They open up. They step in. And real transformation becomes possible.
Clarity – Making the Invisible Visible
Clarity is about translating purpose and inclusion into concrete action. It’s what allows a group to move forward together without confusion or hesitation. And it’s often the difference between a workshop that feels powerful and one that feels chaotic.
Facilitators must bring clarity and seek it. That means designing with clear goals, crisp prompts, and focused outcomes. It also means actively listening for moments of confusion, misalignment, or hesitation—and addressing them in real time.
In our certification program, we emphasize how even small design choices can create clarity: the way you structure breakout prompts, the visuals you use to frame a discussion, the transitions between moments. Every one of these details can reinforce (or undermine) a group’s ability to make progress.
Clarity is especially vital in hybrid and high-stakes environments. The more ambiguity a group is facing, the more important it is for the facilitator to illuminate the path. That might mean naming the uncertainty, framing the choices, or simply slowing down to ensure everyone is on the same page.
Crafted – Intentionally Designing the Experience
Crafted is where preparation meets artistry. It’s the act of designing an experience—not just an agenda—that will carry a group from where they are to where they need to go. And it’s not just about structure. It’s about emotion, energy, and flow.
Facilitators who develop this competency don’t just copy/paste old decks or run the same three methods every time. They ask: what does this group need? What emotional arc will support their journey? What choices can I make in pacing, framing, and modality to help them succeed?
Being crafted also means holding your design loosely. Yes, you’ve made a plan—but you’re also ready to pivot. In fact, the best designs are the ones that make room for emergence.
This is where the craft of facilitation shines. It’s not about perfection. It’s about intention. A well-crafted experience sets the stage for insight, connection, and forward momentum—even if it doesn’t go exactly as planned.
Adaptive – The Pinnacle of Facilitator Growth
If Purpose is the foundation and Crafted is the container, Adaptive is the dance. It’s the ability to respond in the moment—to shift based on what’s needed, not just what was planned.
Adaptive facilitators don’t panic when the room goes quiet, or when conflict arises, or when someone challenges the agenda. They adjust. They trust their presence, their preparation, and their purpose.
This competency is often the most elusive. It can only be built through reps—through showing up, trying things, reflecting, and adjusting. And it’s why the other four competencies matter so much. The more grounded you are in purpose, inclusion, clarity, and craft, the more confident you’ll be when you need to flex.
At the Dallas Facilitation Lab, some participants realized they needed to let go more. Others saw they needed to plan more. Both realizations were right. Adaptive isn’t about being spontaneous for its own sake. It’s about knowing when to adapt—and how.
Reflective Growth – The Portfolio as a Practice
Growth isn’t just about doing—it’s about noticing. That’s why we anchor our certification in reflective practice. And the heart of that reflection is the portfolio.
In our program, participants build a portfolio that showcases their growth across all five competencies. But the real value isn’t the final product. It’s the process of creating it. Asking: What happened? Why did it matter? What would I do differently next time?
Some participants stick with our Miro template. Others remix it into pitch decks, websites, or storybooks. One facilitator in Hawaii built her portfolio around the metaphor of traditional irrigation—using water flow to illustrate each competency. That creativity is itself a sign of deep engagement and reflection.
For those not in the program yet, the Facilitation Superpowers template is a great starting point. It helps you reflect on where you shine, where you want to grow, and what stories you’re already telling through your work.
A Call to Practice with Purpose
Facilitation is not about running perfect exercises. It’s about showing up with intention, curiosity, and the courage to lean into uncertainty. It’s about being a mirror, a compass, and a guide—often all at once.
Competency-based growth is how we get there. It gives us a common language, a shared focus, and a structure that supports both individual reflection and collective learning.
If you’re looking for a place to start, try Nine Whys. Ask yourself, or a colleague, “Why is that important to you?”—and keep going. You might be surprised by what you find. Or explore the Facilitation Superpowers to identify your strengths and your edges.
And if you want to go deeper, join us in the Facilitation Lab or explore our Facilitation Certification. Because this work isn’t about checking a box—it’s about growing into the facilitator you’re meant to be.
