Summer 2026 Facilitation Certification Application Deadline June 26th
Summer 2026 Facilitation Certification Application Deadline June 26th
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AI | May 29, 2026

AI adoption is accelerating, but many organizations are discovering a troubling disconnect between leadership expectations and employee reality. While executives report strong productivity gains, frontline workers often see little impact and remain uncertain about AI’s role in their future. This article explores the growing perception gap revealed by recent enterprise AI research, why traditional change management approaches are falling short, and how trust, involvement, and collaborative decision-making influence successful AI transformation. Learn why the biggest barrier to AI success may not be the technology itself, but the human dynamics shaping how organizations adapt to change.

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Podcast | May 26, 2026

In the inaugural episode of New Friction, host Douglas Ferguson and Erik Skogsberg explore how AI has shifted organizational friction from execution to decision-making and alignment. While AI accelerates production, it magnifies existing dysfunctions when teams lack collaborative habits. They introduce the concept of "multiplayer AI"—moving beyond individual productivity gains toward team-level collaboration. The conversation emphasizes that facilitation, judgment, and organizational health are now the critical differentiators. Practical takeaways include assessing whether your organization operates in "single player" or "multiplayer" AI mode and intentionally slowing down at key decision points to maximize human impact.