The New Friction Webinar June 11th
The New Friction Webinar June 11th
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Podcast | May 5, 2026

New Friction is a podcast from Douglas Ferguson on the real organizational challenges of AI transformation. AI made execution almost free but most organizations are still stuck. Not because the technology doesn't work, but because the people problems got harder: decision-making, governance, and trust friction. Each episode features practitioners navigating AI change at ambitious organizations — what broke, what they tried, and what actually worked. We explore the shift from building to deciding, the 4x perception gap between leaders and the workforce, multiplayer AI organizations, and how the next generation learns judgment. Episode 1 drops May 26, 2026.

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Facilitation Lab Summit | April 30, 2026

At the 2026 Facilitation Lab Summit, Robin Neidorf opened with a room full of people singing in three-part harmony and spent the next 90 minutes making a case that facilitation is not just a cognitive practice. It is a bodily one. Drawing on nearly 30 years of parallel practice in facilitation and yoga, Robin introduced tools for activating body-based awareness before and during sessions, a practical framework for understanding what different group sizes do to the relational field, and experiential exercises that help facilitators sense more and interpret less. A must-read for anyone who has ever felt the room shift before they could name why, and wanted better tools to work with that knowing.

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AI | April 23, 2026

Discover why AI adoption often falls short despite powerful technology. This article explores five hidden organizational frictions—consensus, trust, governance, identity, and talent pipeline—that quietly derail AI initiatives. Learn how misalignment, lack of trust, unclear rules, shifting roles, and broken development paths prevent teams from realizing ROI. Backed by real-world insights and research, it reframes AI transformation as a human and facilitation challenge, not a technical one. If your organization is investing in AI but struggling to see results, this guide reveals what’s really holding you back and how to address it.

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At the 2026 Facilitation Lab Summit, Shannon Hart drew on five years of facilitating innovation sessions at Shell International to make a compelling case: real innovation doesn't come from a perfect agenda. It comes from creating the right conditions and trusting what emerges. From building a solid base camp before sessions begin, to running exercises that reveal how ideas evolve through co-creation, to protecting the open space where emergence actually happens, Shannon offered a practical and human-centered framework for facilitating in the unknown. A must-read for anyone who wants to move from controlling the room to truly holding it.

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Alumni Stories | March 3, 2026

Nicole Richard’s journey from robotics engineer to global facilitator reveals how human-centered design, distributed team leadership, and facilitation intersect to create meaningful connection. From LEGO classrooms to rural Kenya, she shares how the Voltage Control Facilitation Certification helped her name and strengthen her facilitative leadership style. Discover how design thinking, community building, and intentional gatherings can transform teams, unlock collective wisdom, and fuel impact across borders.

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Alumni Stories | February 6, 2026

Josephine Jung shares a healthcare leader’s journey from admiring facilitation to practicing it in real, high-stakes rooms. Moving beyond toolkits and theory, she learned to “swim” through hands-on facilitation training with Voltage Control—designing purposeful gatherings, building psychological safety, and navigating group dynamics and conflict with confidence. With live projects, office hours, and an alumni community that keeps skills sharp, she explains how facilitation complements coaching, strengthens leadership, and becomes a human-centered advantage as AI reshapes work.