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Podcast | September 21, 2021

Control the Room Podcast: Douglas Ferguson speaks with Todd Allmond, Director of Customer Experience Center of Excellence at Microsoft, about his years of enterprise experience, how a field trip changed his career trajectory, and why digital customer experiences should be treated as products.

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Podcast | September 7, 2021

Control the Room Podcast: Douglas Ferguson speaks with Tim Beattie, Global Head of Product of Red Hat Open Innovation Labs, about the value of incorporating open innovation groups in your organization to gather customer feedback, the benefits of having direct access to customer feedback when these spaces are created, the importance of having consistent showcase events and more.

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Podcast | August 24, 2021

Douglas Ferguson speaks with Teresa Torres, Product Discovery Coach & Internationally Acclaimed Author, about what organizations have to gain when they embrace the “messiness” of collaborating in complex systems, her approach to the “decision-making trio”, leading with empathy, and more.

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Podcast | August 11, 2021

Control the Room Podcast: Douglas Ferguson speak with Van Lai-DuMone, Founder of WorksmART, about creative disconnect in the corporate workforce, Van's go-to creativity strategies to improve team work, and the importance to prioritize connection when shifting to a hybrid workplace.