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In this episode of Control the Room, I had the pleasure of speaking with Tricia Ratliff about her years of enterprise experience leading innovation initiatives, nuances of facilitation, and commonalities of successful shifts in the way people work together. She also shares how the pandemic shifted the objective of her work. We then discuss how to virtualize a program, accidental innovations, and the importance of norms, values, and ground rules. Listen in to hear why it’s important to listen to objectors of transformation efforts.