The New Friction Webinar June 11th
The New Friction Webinar June 11th
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Facilitation | July 23, 2024

In professional development, the principles of practice and feedback are vital. Much like athletes and musicians refine their skills through rehearsal and critique, professionals must engage in deliberate practice and seek feedback to master their craft. This blog post explores these elements, providing insights and strategies to foster growth and success in the workplace. Facilitators, in particular, need ongoing practice and feedback to enhance their skills. Structured practice opportunities and feedback loops help identify strengths and areas for improvement. Embracing a growth mindset is essential, as it encourages seeking feedback and viewing challenges as learning opportunities. In professional settings, practice often gets neglected, overshadowed by the expectation to perform flawlessly. To foster growth, professionals need environments where they can safely practice and receive feedback, similar to athletes rehearsing before a performance.

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AI | May 29, 2026

AI adoption is accelerating, but many organizations are discovering a troubling disconnect between leadership expectations and employee reality. While executives report strong productivity gains, frontline workers often see little impact and remain uncertain about AI’s role in their future. This article explores the growing perception gap revealed by recent enterprise AI research, why traditional change management approaches are falling short, and how trust, involvement, and collaborative decision-making influence successful AI transformation. Learn why the biggest barrier to AI success may not be the technology itself, but the human dynamics shaping how organizations adapt to change.

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Podcast | May 26, 2026

In the inaugural episode of New Friction, host Douglas Ferguson and Erik Skogsberg explore how AI has shifted organizational friction from execution to decision-making and alignment. While AI accelerates production, it magnifies existing dysfunctions when teams lack collaborative habits. They introduce the concept of "multiplayer AI"—moving beyond individual productivity gains toward team-level collaboration. The conversation emphasizes that facilitation, judgment, and organizational health are now the critical differentiators. Practical takeaways include assessing whether your organization operates in "single player" or "multiplayer" AI mode and intentionally slowing down at key decision points to maximize human impact.