Design thinking emphasizes understanding users deeply, particularly in the 'Empathize' and 'Define' stages, crucial for creating innovative solutions that truly resonate with users. Empathy in design involves connecting emotionally with users to grasp their experiences and needs. Techniques like observing user behavior, engaging in interviews, and immersing in their environment facilitate empathy. Transitioning from empathy to defining the problem involves distilling qualitative data into a clear problem statement, guiding subsequent stages. Real-world examples demonstrate the efficacy of empathetic design in creating impactful solutions. Strategies for maintaining empathy include continuous user engagement and revisiting research. Integrating empathy and problem definition leads to user-centered solutions with significant impacts. Additional resources provide insights into practicing empathy and defining problems effectively in design thinking.