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Next Cohort Deadline June 13th Apply Today
Next Cohort Deadline June 13th Apply Today
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Podcast | September 28, 2021

Control the Room Podcast: Douglas Ferguson speaks with A conversation with Madelon Guinazzo, Co-Founder and Consent Facilitator of Cuddlist, about the importance of social agreements, being more intentional about how we meet, the consent of self-care and trying to do the right thing for you and your clients. 

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Podcast | September 21, 2021

Control the Room Podcast: Douglas Ferguson speaks with Todd Allmond, Director of Customer Experience Center of Excellence at Microsoft, about his years of enterprise experience, how a field trip changed his career trajectory, and why digital customer experiences should be treated as products.

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Podcast | September 7, 2021

Control the Room Podcast: Douglas Ferguson speaks with Tim Beattie, Global Head of Product of Red Hat Open Innovation Labs, about the value of incorporating open innovation groups in your organization to gather customer feedback, the benefits of having direct access to customer feedback when these spaces are created, the importance of having consistent showcase events and more.

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Podcast | August 31, 2021

Control the Room Podcast: Douglas Ferguson speaks with Jeff Marple, Director of Digital Transformation Strategy at Keesal Propulsion Labs, about the opportunity for innovation in the legal industry, how knowing “your client’s environment” allows you to offer the most effective solutions to individual businesses' needs, and his point of view on “advocating for your customer”.

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Podcast | August 24, 2021

Douglas Ferguson speaks with Teresa Torres, Product Discovery Coach & Internationally Acclaimed Author, about what organizations have to gain when they embrace the “messiness” of collaborating in complex systems, her approach to the “decision-making trio”, leading with empathy, and more.