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The New Friction Webinar June 11th
The New Friction Webinar June 11th
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AI | May 15, 2026

Organizations are no longer debating whether AI matters. They are being pulled into two very different futures. This post explores the growing divide between companies investing heavily in AI infrastructure and automation, and those focusing on the human capabilities required to make AI actually work inside organizations. Drawing from nearly a decade of experience in facilitation and AI transformation, it examines why trust, decision-making, collaboration, and organizational adaptability are becoming the real differentiators in the age of AI. A thought-provoking look at the widening gap between technological acceleration and human readiness, and why the middle ground is quickly disappearing.

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AI | May 8, 2026

Most organizations are investing heavily in AI adoption but seeing little return because traditional training models fail to create lasting behavior change. Research from organizations like Gartner and Anthropic reveals that employees quickly forget one-time AI training and struggle to integrate AI into daily workflows. While licenses and training programs increase, real usage and collaboration remain low. This article explores why AI adoption is a design problem rather than a training problem, highlighting emerging research, behavioral insights, and a new three-part framework that helps organizations build true AI fluency through practice, iteration, and collaborative ways of working.

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AI | May 1, 2026

“Collaborative AI” is one of the most overused terms of 2026, often stretched to describe everything from multi-agent systems to solo prompting in tools like ChatGPT. This ambiguity hides what actually matters: how teams work together with AI in real-world settings. This piece cuts through the noise, challenging shallow definitions and offering a practical, experience-based perspective. Learn the difference between agent-to-agent workflows, individual AI use, and true team collaboration with AI—and why only one of these reflects the meaningful shift happening inside organizations today.

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AI | May 1, 2026

AI is accelerating execution, but many organizations are stalling. This post explores the hidden tradeoff behind AI efficiency, introducing concepts like Capability Debt and beneficial friction. Learn why over-automation can erode judgment, how contiguous AI workflows increase risk, and what leaders must do to preserve decision-making capacity. Drawing on research from MIT and real-world examples, it reframes AI transformation as a leadership and facilitation challenge, not just a technology rollout. Discover practical strategies to balance speed with resilience and build organizations that scale without losing their ability to adapt.

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Meeting Culture | November 19, 2024

Discover the power of equanimity in leadership and facilitation. This blog explores how maintaining emotional balance enhances adaptability, resilience, and connection with your team. Learn practical strategies like reflective practices, mindful breathing, and emotional regulation to stay composed under pressure while fostering trust and collaboration. By harmonizing equanimity with adaptability, leaders can guide their teams confidently through uncertainty, creating a culture of calm and effectiveness. Strengthen your leadership style with insights on staying connected, responsive, and grounded in any situation.

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Leadership | October 1, 2024

Facilitative leadership fosters collaboration, drives meaningful outcomes, and ensures that every voice is heard. Unlike traditional top-down leadership, this approach focuses on guiding groups toward shared goals through purpose, inclusivity, clarity, intentionality, and adaptability. Leaders create environments where teams can thrive, innovate, and achieve results greater than the sum of their parts. This blog explores the five key aspects of facilitative leadership, helping leaders cultivate a purpose-driven, collaborative culture within their organizations while adapting to changing circumstances for maximum impact.

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Facilitation | June 19, 2023

Leadership is multifaceted and the lines often blur between roles, responsibilities, and core competencies. It’s a dynamic blend of vision, communication, and influence. Similar to the word strategy, it’s used more frequently than it is understood. But what if we were to reimagine leadership? In a recent conversation between Brene Brown and Adam Grant, the definition of facilitation became the focus of such a reimagination when Adam asked Brene: if the word ‘leadership’ didn’t exist, what would it be replaced with?

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Podcast | August 11, 2021

Control the Room Podcast: Douglas Ferguson speak with Van Lai-DuMone, Founder of WorksmART, about creative disconnect in the corporate workforce, Van's go-to creativity strategies to improve team work, and the importance to prioritize connection when shifting to a hybrid workplace.