The New Friction Webinar June 11th
The New Friction Webinar June 11th
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AI | May 29, 2026

AI adoption is accelerating, but many organizations are discovering a troubling disconnect between leadership expectations and employee reality. While executives report strong productivity gains, frontline workers often see little impact and remain uncertain about AI’s role in their future. This article explores the growing perception gap revealed by recent enterprise AI research, why traditional change management approaches are falling short, and how trust, involvement, and collaborative decision-making influence successful AI transformation. Learn why the biggest barrier to AI success may not be the technology itself, but the human dynamics shaping how organizations adapt to change.

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AI | May 15, 2026

Organizations are no longer debating whether AI matters. They are being pulled into two very different futures. This post explores the growing divide between companies investing heavily in AI infrastructure and automation, and those focusing on the human capabilities required to make AI actually work inside organizations. Drawing from nearly a decade of experience in facilitation and AI transformation, it examines why trust, decision-making, collaboration, and organizational adaptability are becoming the real differentiators in the age of AI. A thought-provoking look at the widening gap between technological acceleration and human readiness, and why the middle ground is quickly disappearing.

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AI | May 1, 2026

“Collaborative AI” is one of the most overused terms of 2026, often stretched to describe everything from multi-agent systems to solo prompting in tools like ChatGPT. This ambiguity hides what actually matters: how teams work together with AI in real-world settings. This piece cuts through the noise, challenging shallow definitions and offering a practical, experience-based perspective. Learn the difference between agent-to-agent workflows, individual AI use, and true team collaboration with AI—and why only one of these reflects the meaningful shift happening inside organizations today.

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AI | May 1, 2026

AI is accelerating execution, but many organizations are stalling. This post explores the hidden tradeoff behind AI efficiency, introducing concepts like Capability Debt and beneficial friction. Learn why over-automation can erode judgment, how contiguous AI workflows increase risk, and what leaders must do to preserve decision-making capacity. Drawing on research from MIT and real-world examples, it reframes AI transformation as a leadership and facilitation challenge, not just a technology rollout. Discover practical strategies to balance speed with resilience and build organizations that scale without losing their ability to adapt.

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Leadership | November 5, 2024

Unlock your team's potential by mastering the art of strategic questioning. Rather than just providing answers, effective leaders ask the right questions to drive innovation, uncover hidden issues, and foster a culture of curiosity. This blog explores powerful questioning techniques that can elevate your leadership, guide team discussions, and ensure every voice is heard. From sparking creative solutions to cultivating a collaborative environment, learn how strategic questioning can transform your team’s dynamic and lead to meaningful, impactful outcomes for long-term success.

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Leadership | October 22, 2024

October brings a focus on the masks we wear in our personal and professional lives. This month’s blog explores the power of practice over perfection, encouraging facilitators and leaders to embrace vulnerability and intentional growth. Cultivating a practice-oriented mindset helps us push past the fear of failure, value every attempt as part of the learning process, and grow steadily. Reflection and curiosity are essential companions to practice, allowing for deeper insights and continuous development. Discover how embracing practice leads to long-term mastery and progress in leadership.

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Leadership | October 22, 2024

Positivity is a vital element of leadership and team success. This blog post explores how authentic positivity, when balanced with reality, can enhance leadership styles, facilitation, and team culture. We examine how positivity fosters a thriving workplace by improving self-talk, boosting team morale, and promoting resilience. Learn strategies for leading with optimism while maintaining credibility, and discover the power of positive facilitation in creating a collaborative environment. Leaders can inspire and empower teams, driving long-term success through genuine, solution-oriented positivity.

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Leadership | October 1, 2024

Facilitative leadership fosters collaboration, drives meaningful outcomes, and ensures that every voice is heard. Unlike traditional top-down leadership, this approach focuses on guiding groups toward shared goals through purpose, inclusivity, clarity, intentionality, and adaptability. Leaders create environments where teams can thrive, innovate, and achieve results greater than the sum of their parts. This blog explores the five key aspects of facilitative leadership, helping leaders cultivate a purpose-driven, collaborative culture within their organizations while adapting to changing circumstances for maximum impact.