Facilitation

In this episode of the Facilitation Lab podcast, host Douglas Ferguson interviews Jeff Chow, Chief Product and Technology Officer at Miro, about where friction is showing up inside product teams as AI reshapes how work gets done. Jeff describes how PMs prototyping in high fidelity, designers coding, and engineers orchestrating agents are collapsing old role boundaries, and argues the underlying tensions — who owns a decision, who gets paged at 2am, how a designer receives feedback — aren't new, just amplified. Much of the conversation centers on decision-making as the real bottleneck: Jeff makes the case that 10x individual output doesn't translate into 10x business results unless organizations can also accelerate cross-functional alignment and cascade decisions with their underlying context, not just their conclusions. He and Douglas dig into Miro's bet that a shared visual canvas — carrying both artifacts and a decision log of why choices were made — is the connective layer that keeps AI-assisted work and human teams moving together instead of fragmenting into isolated single-player sessions. The two also trade observations on viral AI adoption patterns inside organizations, the psychology of design crits applied to AI-generated work, and the early signs of "ephemeral UI" and custom, vibe-coded widgets reshaping what software teams expect to build for themselves.