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The New Friction Webinar June 11th
The New Friction Webinar June 11th
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AI | May 15, 2026

Organizations are no longer debating whether AI matters. They are being pulled into two very different futures. This post explores the growing divide between companies investing heavily in AI infrastructure and automation, and those focusing on the human capabilities required to make AI actually work inside organizations. Drawing from nearly a decade of experience in facilitation and AI transformation, it examines why trust, decision-making, collaboration, and organizational adaptability are becoming the real differentiators in the age of AI. A thought-provoking look at the widening gap between technological acceleration and human readiness, and why the middle ground is quickly disappearing.

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The 2026 Facilitation Lab Summit brought eight extraordinary facilitators together in Austin, Texas to explore the theme of Edges: the moments of tension, uncertainty, and emergence where the most powerful work gets done. Across two days of hands-on sessions, participants explored collective wisdom, whole intelligence, embodied presence, trauma-informed facilitation, the power of metaphor, and what it truly means to show up as a facilitator rather than just perform as one. This recap covers every session with links to the full blog post and video for each speaker, offering both a window into what happened and a practical resource for your ongoing facilitation practice.

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AI | May 8, 2026

Most organizations are investing heavily in AI adoption but seeing little return because traditional training models fail to create lasting behavior change. Research from organizations like Gartner and Anthropic reveals that employees quickly forget one-time AI training and struggle to integrate AI into daily workflows. While licenses and training programs increase, real usage and collaboration remain low. This article explores why AI adoption is a design problem rather than a training problem, highlighting emerging research, behavioral insights, and a new three-part framework that helps organizations build true AI fluency through practice, iteration, and collaborative ways of working.

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At the 2026 Facilitation Lab Summit, Trudy Townsend closed two days of deep work with a session that went straight at a topic every facilitator encounters but rarely names: trauma is already present in every room you enter, and it shapes how people show up, engage, and disengage. Drawing on the ACEs study, Dan Siegel's hand model of the brain, and years of practice, Trudy offered facilitators a grounded understanding of how the nervous system works, what dysregulation looks like in a group, and what it actually takes to create safety. Not a checklist, but a stance. A must-read for anyone committed to building spaces where participants can genuinely show up as their best selves.

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AI | May 1, 2026

“Collaborative AI” is one of the most overused terms of 2026, often stretched to describe everything from multi-agent systems to solo prompting in tools like ChatGPT. This ambiguity hides what actually matters: how teams work together with AI in real-world settings. This piece cuts through the noise, challenging shallow definitions and offering a practical, experience-based perspective. Learn the difference between agent-to-agent workflows, individual AI use, and true team collaboration with AI—and why only one of these reflects the meaningful shift happening inside organizations today.

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AI | May 1, 2026

AI is accelerating execution, but many organizations are stalling. This post explores the hidden tradeoff behind AI efficiency, introducing concepts like Capability Debt and beneficial friction. Learn why over-automation can erode judgment, how contiguous AI workflows increase risk, and what leaders must do to preserve decision-making capacity. Drawing on research from MIT and real-world examples, it reframes AI transformation as a leadership and facilitation challenge, not just a technology rollout. Discover practical strategies to balance speed with resilience and build organizations that scale without losing their ability to adapt.

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Facilitation Lab Summit | April 30, 2026

At the 2026 Facilitation Lab Summit, Robin Neidorf opened with a room full of people singing in three-part harmony and spent the next 90 minutes making a case that facilitation is not just a cognitive practice. It is a bodily one. Drawing on nearly 30 years of parallel practice in facilitation and yoga, Robin introduced tools for activating body-based awareness before and during sessions, a practical framework for understanding what different group sizes do to the relational field, and experiential exercises that help facilitators sense more and interpret less. A must-read for anyone who has ever felt the room shift before they could name why, and wanted better tools to work with that knowing.

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Facilitation Lab Summit | April 23, 2026

At the 2026 Facilitation Lab Summit, Brian Buck invited facilitators to ask a question most technique-focused training skips entirely: who are you becoming in this work, and why does it matter? Drawing on a three-part fire model built around ember, kindle, and illuminate, Brian offered a practical framework for shifting from a facilitator who brings the fire to one who ignites it in others. Through a paired exercise in illuminating presence, participants experienced firsthand how asking different questions and offering different kinds of attention can unlock belonging, collective intelligence, and breakthroughs that no agenda alone can produce. A powerful session for any facilitator ready to make presence their most important tool.

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AI | April 23, 2026

Discover why AI adoption often falls short despite powerful technology. This article explores five hidden organizational frictions—consensus, trust, governance, identity, and talent pipeline—that quietly derail AI initiatives. Learn how misalignment, lack of trust, unclear rules, shifting roles, and broken development paths prevent teams from realizing ROI. Backed by real-world insights and research, it reframes AI transformation as a human and facilitation challenge, not a technical one. If your organization is investing in AI but struggling to see results, this guide reveals what’s really holding you back and how to address it.

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Facilitation Lab Summit | April 16, 2026

At the 2026 Facilitation Lab Summit, Joe Randel — roadie, musician, radio DJ, and talent buyer — used the lens of a DJ to explore one of facilitation's most important and underexamined questions: how do you find your voice? Drawing on the DJ's approach to repertoire, interpretation, and real-time presence, Joe offered a practical framework for understanding what makes your facilitation distinctly yours — and why that voice is your greatest competitive advantage in an age of AI. From the cut-blend-let-it-end decision framework to the idea that journey is always co-created rather than prescribed, this session is a must-read for any facilitator looking to move from competent to truly irreplaceable.