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The New Friction Webinar June 11th
The New Friction Webinar June 11th
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AI | May 1, 2026

“Collaborative AI” is one of the most overused terms of 2026, often stretched to describe everything from multi-agent systems to solo prompting in tools like ChatGPT. This ambiguity hides what actually matters: how teams work together with AI in real-world settings. This piece cuts through the noise, challenging shallow definitions and offering a practical, experience-based perspective. Learn the difference between agent-to-agent workflows, individual AI use, and true team collaboration with AI—and why only one of these reflects the meaningful shift happening inside organizations today.

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AI | May 1, 2026

AI is accelerating execution, but many organizations are stalling. This post explores the hidden tradeoff behind AI efficiency, introducing concepts like Capability Debt and beneficial friction. Learn why over-automation can erode judgment, how contiguous AI workflows increase risk, and what leaders must do to preserve decision-making capacity. Drawing on research from MIT and real-world examples, it reframes AI transformation as a leadership and facilitation challenge, not just a technology rollout. Discover practical strategies to balance speed with resilience and build organizations that scale without losing their ability to adapt.

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Facilitation Lab Summit | April 30, 2026

At the 2026 Facilitation Lab Summit, Robin Neidorf opened with a room full of people singing in three-part harmony and spent the next 90 minutes making a case that facilitation is not just a cognitive practice. It is a bodily one. Drawing on nearly 30 years of parallel practice in facilitation and yoga, Robin introduced tools for activating body-based awareness before and during sessions, a practical framework for understanding what different group sizes do to the relational field, and experiential exercises that help facilitators sense more and interpret less. A must-read for anyone who has ever felt the room shift before they could name why, and wanted better tools to work with that knowing.

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Facilitation Lab Summit | April 23, 2026

At the 2026 Facilitation Lab Summit, Brian Buck invited facilitators to ask a question most technique-focused training skips entirely: who are you becoming in this work, and why does it matter? Drawing on a three-part fire model built around ember, kindle, and illuminate, Brian offered a practical framework for shifting from a facilitator who brings the fire to one who ignites it in others. Through a paired exercise in illuminating presence, participants experienced firsthand how asking different questions and offering different kinds of attention can unlock belonging, collective intelligence, and breakthroughs that no agenda alone can produce. A powerful session for any facilitator ready to make presence their most important tool.

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AI | April 23, 2026

Discover why AI adoption often falls short despite powerful technology. This article explores five hidden organizational frictions—consensus, trust, governance, identity, and talent pipeline—that quietly derail AI initiatives. Learn how misalignment, lack of trust, unclear rules, shifting roles, and broken development paths prevent teams from realizing ROI. Backed by real-world insights and research, it reframes AI transformation as a human and facilitation challenge, not a technical one. If your organization is investing in AI but struggling to see results, this guide reveals what’s really holding you back and how to address it.

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Facilitation Lab Summit | April 16, 2026

At the 2026 Facilitation Lab Summit, Joe Randel — roadie, musician, radio DJ, and talent buyer — used the lens of a DJ to explore one of facilitation's most important and underexamined questions: how do you find your voice? Drawing on the DJ's approach to repertoire, interpretation, and real-time presence, Joe offered a practical framework for understanding what makes your facilitation distinctly yours — and why that voice is your greatest competitive advantage in an age of AI. From the cut-blend-let-it-end decision framework to the idea that journey is always co-created rather than prescribed, this session is a must-read for any facilitator looking to move from competent to truly irreplaceable.

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AI | April 14, 2026

This post explores why decision-making, alignment, and facilitation are becoming the most critical skills for leaders. Learn how organizations can redesign meetings, prioritize decision quality over output, and build cultures that embrace productive conflict. Discover why facilitation is emerging as a competitive advantage and how leaders can start improving collaboration today to stay ahead in an AI-driven world.

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At the 2026 Facilitation Lab Summit, Shannon Hart drew on five years of facilitating innovation sessions at Shell International to make a compelling case: real innovation doesn't come from a perfect agenda. It comes from creating the right conditions and trusting what emerges. From building a solid base camp before sessions begin, to running exercises that reveal how ideas evolve through co-creation, to protecting the open space where emergence actually happens, Shannon offered a practical and human-centered framework for facilitating in the unknown. A must-read for anyone who wants to move from controlling the room to truly holding it.

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At the 2026 Facilitation Lab Summit, Chris Lunney introduced the concept of Whole Intelligence; the idea that navigating the unknown requires far more than analytical thinking. It demands integrating the wisdom of the body, heart, subconscious, and imagination alongside the mind. Through a guided heart meditation, a framework for trackable experiments, and practical methods drawn from somatic practice and embodied play, Chris offered facilitators a new starting point for finding authentic paths forward. A must-read for anyone who has felt stuck trying to plan the perfect route from Point A to Point B and sensed that something essential was missing from the map.

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Facilitation Lab Summit | March 26, 2026

At the 2026 Facilitation Lab Summit, Renita Joyce Smith delivered a session that flipped the script on facilitation: the most powerful tool in any room isn't your agenda or your activities—it's you. Drawing on years of experience in coaching and organizational work, Renita challenged facilitators to move beyond the performance of professionalism and into the practice of genuine presence. She explored what it truly means to show up unmasked, how to build a container that is both structured and deeply human, and why noticing, naming, and inviting are the three moves that separate good facilitation from transformative facilitation. A must-watch for any facilitator ready to stop hiding behind the toolkit and start trusting themselves as the instrument.