In this episode of the Facilitation Lab podcast, Douglas Ferguson interviews Marco Monterzino, a human-centered designer and innovation facilitator. Marco shares his journey from luxury product design to facilitation, emphasising the significance of ritual, adaptability, and purpose in both fields. They discuss how design thinking and frameworks like the hero’s journey inform facilitation, and how rituals shape user experiences. Marco also explores building organisational resilience, the evolving nature of purpose, and the importance of cultivating equanimity. The episode concludes with insights on blending facilitation and education to foster resilient, innovative teams and communities.
