At the 2026 Facilitation Lab Summit, Shannon Hart drew on five years of facilitating innovation sessions at Shell International to make a compelling case: real innovation doesn't come from a perfect agenda. It comes from creating the right conditions and trusting what emerges. From building a solid base camp before sessions begin, to running exercises that reveal how ideas evolve through co-creation, to protecting the open space where emergence actually happens, Shannon offered a practical and human-centered framework for facilitating in the unknown. A must-read for anyone who wants to move from controlling the room to truly holding it.