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The New Friction Webinar June 11th
The New Friction Webinar June 11th

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AI | April 23, 2026

Discover why AI adoption often falls short despite powerful technology. This article explores five hidden organizational frictions—consensus, trust, governance, identity, and talent pipeline—that quietly derail AI initiatives. Learn how misalignment, lack of trust, unclear rules, shifting roles, and broken development paths prevent teams from realizing ROI. Backed by real-world insights and research, it reframes AI transformation as a human and facilitation challenge, not a technical one. If your organization is investing in AI but struggling to see results, this guide reveals what’s really holding you back and how to address it.

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Facilitation Lab Summit | April 16, 2026

At the 2026 Facilitation Lab Summit, Joe Randel — roadie, musician, radio DJ, and talent buyer — used the lens of a DJ to explore one of facilitation's most important and underexamined questions: how do you find your voice? Drawing on the DJ's approach to repertoire, interpretation, and real-time presence, Joe offered a practical framework for understanding what makes your facilitation distinctly yours — and why that voice is your greatest competitive advantage in an age of AI. From the cut-blend-let-it-end decision framework to the idea that journey is always co-created rather than prescribed, this session is a must-read for any facilitator looking to move from competent to truly irreplaceable.

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AI | April 14, 2026

This post explores why decision-making, alignment, and facilitation are becoming the most critical skills for leaders. Learn how organizations can redesign meetings, prioritize decision quality over output, and build cultures that embrace productive conflict. Discover why facilitation is emerging as a competitive advantage and how leaders can start improving collaboration today to stay ahead in an AI-driven world.

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At the 2026 Facilitation Lab Summit, Shannon Hart drew on five years of facilitating innovation sessions at Shell International to make a compelling case: real innovation doesn't come from a perfect agenda. It comes from creating the right conditions and trusting what emerges. From building a solid base camp before sessions begin, to running exercises that reveal how ideas evolve through co-creation, to protecting the open space where emergence actually happens, Shannon offered a practical and human-centered framework for facilitating in the unknown. A must-read for anyone who wants to move from controlling the room to truly holding it.

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At the 2026 Facilitation Lab Summit, Chris Lunney introduced the concept of Whole Intelligence; the idea that navigating the unknown requires far more than analytical thinking. It demands integrating the wisdom of the body, heart, subconscious, and imagination alongside the mind. Through a guided heart meditation, a framework for trackable experiments, and practical methods drawn from somatic practice and embodied play, Chris offered facilitators a new starting point for finding authentic paths forward. A must-read for anyone who has felt stuck trying to plan the perfect route from Point A to Point B and sensed that something essential was missing from the map.

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Facilitation Lab Summit | March 26, 2026

At the 2026 Facilitation Lab Summit, Renita Joyce Smith delivered a session that flipped the script on facilitation: the most powerful tool in any room isn't your agenda or your activities—it's you. Drawing on years of experience in coaching and organizational work, Renita challenged facilitators to move beyond the performance of professionalism and into the practice of genuine presence. She explored what it truly means to show up unmasked, how to build a container that is both structured and deeply human, and why noticing, naming, and inviting are the three moves that separate good facilitation from transformative facilitation. A must-watch for any facilitator ready to stop hiding behind the toolkit and start trusting themselves as the instrument.

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Facilitation | March 24, 2026

Voltage Control becomes the first facilitation certification provider to earn the Higher Learning Commission (HLC) Short-Term Credential Provider Endorsement, bringing independent validation to an unregulated training market. This recognition signals institutional-grade quality, operational rigor, and credibility for both learners and enterprise L&D teams. Backed by a trusted accrediting body, the certification offers verifiable proof of excellence, helping professionals and organizations confidently invest in facilitation, innovation, and AI transformation training programs with reduced risk and greater trust.

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Facilitation Lab Summit | March 19, 2026

At the 2025 Facilitation Lab Summit, Elena Farden led an immersive session titled "Consent as Ceremony: Learnings from Nurturing Safe Connections in Indigenous Play Parties." Elena, known for weaving cultural rituals and deep respect for consent into her facilitation practice, provided profound insights into how we can integrate these sacred traditions into our own work.

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AI | March 12, 2026

AI may feel new, but the challenges beneath it; alignment, decision quality, behavior change, and adoption are as old as organizations themselves. What’s different now is speed. In this post, we explore how AI can magnify existing dysfunction or accelerate clarity and progress depending on how teams work together. Learn how facilitators can design intentional cadences, improve decision-making, and make work visible so AI enhances collaboration rather than scaling chaos. Discover practical shifts and the Ways of Working Assessment to help teams surface hidden friction, strengthen systems, and turn AI-driven speed into a strategic advantage.

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Facilitation | March 5, 2026

Reflecting on the 8th Annual Facilitation Summit, this recap explores how facilitators navigate the “edges” where pressure, uncertainty, and possibility meet. Across two days, leaders like Douglas Ferguson, Dan Walker, Renita Smith, and others explored themes of presence, innovation, trauma-informed facilitation, and the evolving role of facilitators in the age of AI. From analog reflection exercises to embodied group dynamics, the summit highlighted how facilitators create conditions for insight, safety, and collaboration. Discover key lessons on reading the room, holding tension, unlocking collective brilliance, and why human presence—not just tools or agendas—remains the most powerful element of effective facilitation.