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Archive

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Podcast | September 21, 2021

Control the Room Podcast: Douglas Ferguson speaks with Todd Allmond, Director of Customer Experience Center of Excellence at Microsoft, about his years of enterprise experience, how a field trip changed his career trajectory, and why digital customer experiences should be treated as products.

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Podcast | September 14, 2021

Control the Room Podcast: Douglas Ferguson speaks with Paula Rosecky, Facilitator of Paula Rosecky & Company, about her experience working with daughters of immigrants to help create a sense of belonging in their personal and professional lives, how Paula's multicultural upbringing influenced her take on facilitation, and more.

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Meeting Culture | September 8, 2021

Build a strong culture with a remote team using these 5 tactics: 1. Instill Trust and Confidence in Your Team 2. Purposefully Create Space and Time for Team Building and Socializing 3. Eliminate Siloed Work and Offer Training and Development 4. Have the Right Tools and Tech For Collaborative Communication 5. Show Your Appreciation

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Podcast | September 7, 2021

Control the Room Podcast: Douglas Ferguson speaks with Tim Beattie, Global Head of Product of Red Hat Open Innovation Labs, about the value of incorporating open innovation groups in your organization to gather customer feedback, the benefits of having direct access to customer feedback when these spaces are created, the importance of having consistent showcase events and more.